Error Code 2000-0332

Question

Hello community, I really need help here. I have a Optiplex 790. I was given a Sapphire R9 270 Dual-X and a Alllied power supply model SL-8500btx for a little upgrade. Everything has been fine for the past 6-7 months. I've been running dual displays, hdmi to my monitor and display port to my 4k Philips TV in monitor mode.

Recently my computer starting having problems after a new windows update and it caused my Video card to freeze up then quit working all together. I was able to get to work with just one monitor for a little bit but now back to motherboard display. When I run the diagnostics with the Sapphire R9 270 Dual-X installed it gives me:

Validation 45056

Msg: Video memory - Video memory integrity test discrepancy

I know from reading it's something to do with the bios on the video card. is there a way to fix?

fireberd · Answer

If its a bios problem on the aftermarket add on video card, Sapphire will have to issue a fix, not something Dell can fix.

speedstep · Answer

@Muny.Ink  This is very specific error. ePSA 2000-0332 Video memory - Video memory integrity test discrepancy PSA diagnostics detected a video memory failure. Reset the system memory and update the BIOS to the most current version.

lesialwilliams · Answer

Thank you very helpful. And how do I reset the system memory and update the BIOS to the most current version ?

Optiplex Desktops

Error Code 2000-0332

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