chhengsavath,

Following up to see if you checked the BIOS settings to see if the hard drive is detected? Also, did you run the ePSA Diags on the system as per the agent posted to you in a private message? Let us know.

Press F12 immediately after power up.  Pls upload a pic of screenshot you see.

Re: after i boot new windows

have you tried to install Windows 11 or 10 in this pc recently?

Is SATA Operation set to RAID / Autodetect AHCI?