7 Technologist

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9.4K Posts

May 16th, 2020 18:00

Optiplex 390 Tech Guide 

Hopefully no pins were bent during the CPU change.

Capture+_2020-05-16-20-22-51.png

 

9 Legend

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47K Posts

April 12th, 2020 06:00

390 chipset H61 in dell 390 bios doesnt support 3rd gen.

Core I7 2600 is max

Intel says chipset supports 3rd gen but only specific models.

So I would check what bios version is with old cpu and update to latest BEFORE trying the new cpu.

https://ark.intel.com/content/www/us/en/ark/products/52806/intel-h61-express-chipset.html#tab-blade-1-1

 

OptiPlex 390 Mini-Tower Owner's Manual

 

PDF

 

OptiPlex 390 Desktop Owner's Manual

 

PDF

 

OptiPlex 390 Small Form Factor Owner's Manual

 

PDF

 

4 Operator

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5.6K Posts

April 12th, 2020 10:00

@smallChomosuke 

You mentioned that you put back the old CPU and it is still not working.

I hope you practiced good ESD protection or you can very well have zapped your motherboard.

 

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9 Legend

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15.4K Posts

April 12th, 2020 11:00

When was last time your 390 was working?  if you put back in the old cpu and no POST, you can try take out CMOs battery over night, replace next day and reset CMOs jumper.

Sandy Bridge chipsets, except B65, Q65 and Q67, support both Sandy Bridge and Ivy Bridge CPUs through a BIOS upgrade.  It is not certain whether latest Dell bios for 390 includes update for ivy bridge (3rd gen intel core).  you should check your 390 bios ver. when possible, but your most pressing issue is no POST now.

April 12th, 2020 15:00

As soon as I put it in my i5 3470s that's when nothing would show up on my moniter but all the fans start spinning really fast Including my GPU fans.

April 12th, 2020 18:00

I refuse.

9 Legend

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15.4K Posts

April 12th, 2020 18:00

fans spinning does not mean much.  according to anecdotal reports the 390 bios is not updated to support ivy bridge cpu (3rd gen) although the chipset is technically capable.  Dell does this quite often to force user to buy newer models.

2 Intern

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478 Posts

April 12th, 2020 18:00

I wonder if the newer i5 is much of an improvement over the sandy bridge version?

Hoping you'll at least be able to get the old cpu to work again.

 

 

9 Legend

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15.4K Posts

April 12th, 2020 20:00

ditto.

1 Message

May 16th, 2020 14:00

Were you able to resolve this?

I hope so because I have the EXACT same problem. I am trying to  put in the I53470 (no S) CPU into my Optiplex 390 SFF and everything seemed fine. I checked a few sites for compatibility and didn't see issues but apparently there are.

I can't get the old CPU to work either and now I can't get to BIOS at all or anything. Super frustrating.

7 Technologist

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9.4K Posts

May 16th, 2020 18:00

Did anybody try a CMOS reset as suggested by redxps630?  I don't think the battery needs to be out overnight, but I'd still try it.

One thing to try is with PC off, hold down button on keyboard.  While doing so, turn on PC.  It should give you a "stuck key" error msg.

Please see link:  https://www.dell.com/support/article/en-us/sln300716/how-to-recover-the-bios-on-a-dell-computer-or-tablet?lang=en 

If still nothing, your MB may be bricked.  The thread where I got that link from, another user had the same thing happen.  I don't remember my search term, otherwise, I'd link the thread here.

December 12th, 2023 08:24

Dell 390 motherboard does not support 3rd gen processes 

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