This post is more than 5 years old
2 Intern
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146 Posts
0
3205
November 19th, 2019 12:00
Optiplex 5250 AIO - Constant AC 8265 Errors
Hi,
Optiplex 5250 AIO
Win 10 Pro 64 bit Build 1909, all Windows updates and driver updates applied.
Intel(R) Dual Band Wireless-AC 8265
Driver 20.70.10.2 (latest available)
I'm seeing a lot of errors in Event Log ----------------------------------------------------------------------------------
Log Name: System
Source: Netwtw06
Date: 11/19/2019 12:38:32 PM
Event ID: 5002
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: 1747STAFF
Description:
Intel(R) Dual Band Wireless-AC 8265 : Has determined that the network adapter is not functioning properly.
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">
5002
2
0
0x80000000000000
5170
System
1747STAFF
\Device\NDMP14
Intel(R) Dual Band Wireless-AC 8265
0000080002003800000000008A1300C00000000000000000000000000000000000000000000000000000000000000000
--------------------------------------------------------
Log Name: System
Source: Netwtw06
Date: 11/19/2019 12:38:32 PM
Event ID: 5003
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: 1747STAFF
Description:
Intel(R) Dual Band Wireless-AC 8265 : Could not find a network adapter.
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">
5003
2
0
0x80000000000000
5171
System
1747STAFF
\Device\NDMP14
Intel(R) Dual Band Wireless-AC 8265
0000180002004800000000008B1300C00000000000000000000000000000000000000000000000000000D0BAE60E1000AF0D0000030000000000000024000000
--------------------------------------------
Log Name: System
Source: Netwtw06
Date: 11/19/2019 12:38:32 PM
Event ID: 5002
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: 1747STAFF
Description:
Intel(R) Dual Band Wireless-AC 8265 : Has determined that the network adapter is not functioning properly.
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">
5002
2
0
0x80000000000000
5172
System
1747STAFF
\Device\NDMP14
Intel(R) Dual Band Wireless-AC 8265
0000080002003800000000008A1300C0000000000000000000000000000000000000000000000000414C4F4E6E050000
(the above error repeated about 20 times in one second)
--------------------------------------------------------------------------------
Log Name: System
Source: Netwtw06
Date: 11/19/2019 12:38:32 PM
Event ID: 5005
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: 1747STAFF
Description:
Intel(R) Dual Band Wireless-AC 8265 : Has encountered an internal error and has failed.
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">
5005
2
0
0x80000000000000
5194
System
1747STAFF
\Device\NDMP14
Intel(R) Dual Band Wireless-AC 8265
0000040002003400000000008D1300C000000000000000000000000000000000000000000000000020000000
-------------------------------------------------------------------------------------------------------
Log Name: System
Source: Microsoft-Windows-NDIS
Date: 11/19/2019 12:38:32 PM
Event ID: 10400
Task Category: None
Level: Warning
Keywords:
User: N/A
Computer: 1747STAFF
Description:
The network interface "Intel(R) Dual Band Wireless-AC 8265" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 1 time(s) since it was last initialized.
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event">
10400
0
3
0
0
0x2000000000000000
5195
System
1747STAFF
{ff916f60-23dc-40d3-9d52-51300af1c0b1}
5
19985273102270464
Intel(R) Dual Band Wireless-AC 8265
3
1
… and on and on and on, the whole sequence repeats about every 15 minutes give or take.
PC is still under warranty.
What’s going on here???
Thanks.
0 events found
Dell-Alan D
4 Apprentice
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1.2K Posts
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November 21st, 2019 02:00
@danmb unless you are seeing actual problems on something I wouldn't rely on the event log to tell you the health of the system. It helpful, to a degree, in pinpointing some issue once you see problems.
I look forward to hearing how you get on running the diagnostics.
Have to tested the Wifi to see if there are any problems?
Driver removal and update via device manager is the recommended method for a clean driver install.
Alan
JOcean
11 Legend
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12.6K Posts
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69.5K Points
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November 19th, 2019 19:00
I would run a diagnostic test and watch for your Wifi card errors. It certainly looks like a hardware problem with the Wifi card. Restart the system and at the Dell Splash screen start tapping F12. Select full diagnostics. Then give Dell tech support a call since the system is still under warranty and they should be able to assist you.
This might help as well.
https://forums.intel.com/s/question/0D50P0000490FkCSAU/intelr-dual-band-wirelessac-8260-has-encountered-a-conflict-in-resources-and-could-not-load?language=en_US
Dell-Alan D
4 Apprentice
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1.2K Posts
0
November 20th, 2019 06:00
@danmb thanks for getting in touch. What exactly was happening with the system that caused you to go looking at the event viewer for issues?
Have you tried uninstalling the wireless driver completely and associated packages before installing the latest driver version?
Have you run the diagnostics on the system that @JOcean suggested to see if there any hardware errors with the card?
Have you tried installing a previous revision of the driver to see if you have the same issue?
I'll drop you a private message to get your tag details.
Alan
speedstep
11 Legend
•
47K Posts
1
November 20th, 2019 07:00
Event ID 5002 from Microsoft-Windows-WAS
"Service unavailable"
WSUS Pool crash (w3wp.exe)
Application Information (WAS is installed)
The description for Event ID 5002 from source Microsoft-Windows-WAS cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted.
The Windows Process Activation Service is a required component of the Web Server role
First question would be whether the service is running, or can be started. If not, then start with KB975443
danmb
2 Intern
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146 Posts
0
November 20th, 2019 07:00
Hi,
I try to check the event log before turning a PC over to the users. Especially since build 1909 just came in, wanted to see if the hardware was working OK. The Wifi errors stood out like a sore thumb. Better to diagnose the problem now while the PC is still on my workbench before I turn it over.
Haven't had a chance to run diagnostics yet.
No, I didn't do a complete removal and reinstall. First, ran Dell Command Update, but it didn't pick up the latest driver for some reason. Then went to Support and plugged in the tag, saw the latest driver, and installed it manually on top of the old one. I then let the PC sit for awhile, checked the event log again, and saw it was still logging the same errors.
What's the best method to do a complete removal of the drivers? Is there a utility, or do you just do it from Device Manager / Uninstall?
Thanks
danmb
2 Intern
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146 Posts
0
November 24th, 2019 12:00
Hi,
I ran full diagnostics 3 times back to back (took a little over 6 hours), and it passed each time.
Then I booted into Windows, connected it up to the wifi, turned off powersave, and let it sit with occasional use. No errors logged in event log.
Now when I set up a PC for the users on my workbench, as a rule I always use a wired connection. So I'm guessing that the above errors are the 8625's way of saying, I don't have a connection right now.
Regarding "unless you are seeing actual problems on something I wouldn't rely on the event log to tell you the health of the system. It helpful, to a degree, in pinpointing some issue once you see problems"...
Well, when hardware logs errors like that for no reason, that's just poor software engineering. If there are no problems, it should just keep quiet and not log critical errors. Just my 2 cents.
Thanks.
Dell-Alan D
4 Apprentice
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1.2K Posts
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November 25th, 2019 07:00
@danmb has the system successfully connected to, and maintained, a stable WiFi connection without issue?
Alan