Optiplex workstation can't install program onto a server

Question

This MAY be server related but I am checking here as it is only affecting the Dell machines I just purchased. 2 new Optiplex 5000, Win10 Pro, 16GB Ram, joined to the domain. These are two machines replacing old machines that were built from previous IT guy. No networking issues with any machines, printers, peripherals, nothing. Except these two Dells. No problem with the initial setup, no errors, no missing drivers, everything looks 100%All I want to do is install a program on my server from the desktop. I have to download a verified program from the web and then when I do the install, I point to one of the shares on my drive. Been doing this for years and it works on the other 18 computers in the office. When I select the drive, if I can see it, it says it is Unavailable. One of the other installs doesn't even show the drives. Just what is on the local machine.Now, I can see the shares in Explorer. I can download and install from the server. I can open every folder from every share. No issues there so I know that I am connected and whatnot. *The shares are mapped by GPO as are all the permissions etc. The users on these machines are admins of both the local machine and the network. The two machines are set up identically to the way the old ones were. It is like the trust is broken but only one-way. I have removed and readded to the domain, I have given full-access to everything to try and force it. I have done what I can on the server. What I am wondering is if there is something within Dell that is preventing this? I removed all the software that came bundled with it, is there something that needs to be on it to allow the install? I know this sounds like a Server issue but it is ONLY the Dells that are having the problem. Haven't used Dell desktops before so not sure if there might be something I am missing.Again, may still be server-related (getting another set of eyes later today) but just wanted to make sure there isn't some 'flag' that I need to check or uncheck on the Optiplex that prevents something like this. TIA

bradthetechnut · Answer

Closest answer I could find and a few ideas. Do you have Dell Client Command Suite ?

Optiplex 5000 Drivers & Downloads

May need to have Dell Command Update.

With this being a user to user forum, you may need to contact support directly.

CC Dino · Answer

Thanks bradthetechnut. The issue was actually this (https://learn.microsoft.com/en-us/troubleshoot/windows-client/networking/mapped-drives-not-available-from-elevated-command). I had summarily dismissed this as it stated it was for a different OS than me but this was indeed this issue. I have since learned to disregard this in future documentation I might read, lol.
It looks like this Local Policy was missing from both machines as they were not reimaged when I received them. Once this was put back, it worked like a charm.
Thanks for getting back to me and offering to help, I sure appreciate it.

(I have no idea how to 'resolve' or close this issue so apologies)

Chino de Oro · Answer

Hello OP, if your post contains helpful information and/or instructions leading to solving the issue, you can mark your own post as resolve by clicking on Accept as Solution.

Optiplex Desktops

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