So thanks to Mr. bmcowboy I was able to save my eyes and the only thing I got from this was an eye strain.
Because I am lazy I went straight to Step #3 and installed the OSD application. Once that finished installing my computer brightness went down to about 20% but I still couldn't control the brightness. So I uninstalled the PnP monitor drivers and the Display drivers ( Intel UHD Graphics 630) and then rebooted. Once the reboot I reinstalled the drivers and now I can control the brightness.
---Maybe a short solution---
I think if you install the OSD Application and then perform a reboot you should be good to go. Even though the screen brightness dims as soon as you install the OSD APP you need to perform a reboot in order for it to take full effect.
So the downloaded file was an EXE extension which I thought you just run as an executable - but no!!! This EXE extension was a compressed file that you first have to UNCOMPRESS to a new folder and then run the standard SETUP program. Why in the world would there be an EXE extension which means compressed file?? Anyway, it's working now for anyone having a similar issue.
bmcowboy
3 Apprentice
•
573 Posts
1
January 28th, 2019 17:00
Hi @Chavezjona27 ,
Found a post regarding same problem happened on Optiplex 9010 AIO, and recommendation from a Dell Tech helps. I believe same theory on 7460.
See if it works for you.
Chavezjona27
2 Posts
0
January 29th, 2019 04:00
So thanks to Mr. bmcowboy I was able to save my eyes and the only thing I got from this was an eye strain.
Because I am lazy I went straight to Step #3 and installed the OSD application. Once that finished installing my computer brightness went down to about 20% but I still couldn't control the brightness. So I uninstalled the PnP monitor drivers and the Display drivers ( Intel UHD Graphics 630) and then rebooted. Once the reboot I reinstalled the drivers and now I can control the brightness.
---Maybe a short solution---
I think if you install the OSD Application and then perform a reboot you should be good to go. Even though the screen brightness dims as soon as you install the OSD APP you need to perform a reboot in order for it to take full effect.
bmcowboy
3 Apprentice
•
573 Posts
0
January 29th, 2019 10:00
Hi @Chavezjona27 ,
Good job, dude!
videopete
5 Posts
0
July 18th, 2022 08:00
I am in the same boat but the OSD application installation keeps failing on me with this error:
Mon Jul 18 11:31:07 2022] DUP Vendor Software Version: 1.0.1.0
[Mon Jul 18 11:31:07 2022] Local System/Model Compatible with this Package? Yes
[Mon Jul 18 11:31:07 2022] Local System OS Version: 10.0.0.0
[Mon Jul 18 11:31:07 2022] OS Compatible with this Package? Yes
[Mon Jul 18 11:31:07 2022] Local System OS Language: EN
[Mon Jul 18 11:31:07 2022] Language Compatible with this Package? Yes
[Mon Jul 18 11:31:07 2022] Identified Behavior : attended
[Mon Jul 18 11:31:07 2022] Error locating default extractpath
[Mon Jul 18 11:31:07 2022] logo.png
[Mon Jul 18 11:31:07 2022] Name of Exit Code: ERROR
[Mon Jul 18 11:31:07 2022] Exit Code set to: 1 (0x1)
[Mon Jul 18 11:31:07 2022] Result: FAILURE
[Mon Jul 18 11:31:09 2022] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Dell-On-Screen-Display-Application_1DKRD_WIN_1.0.1.0_A00 (3).txt
videopete
5 Posts
0
July 18th, 2022 10:00
So the downloaded file was an EXE extension which I thought you just run as an executable - but no!!! This EXE extension was a compressed file that you first have to UNCOMPRESS to a new folder and then run the standard SETUP program. Why in the world would there be an EXE extension which means compressed file?? Anyway, it's working now for anyone having a similar issue.