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997
February 16th, 2022 07:00
USB ports stopped functioning upon upgrade from Windows 7 → 10
Hi all, when I upgraded from Windows 7 to 10 suddenly the two lower of the four USB ports on the back of my Dell Optiplex 3040 stopped functioning. They worked fine for several years until the upgrade (there were external HDD's connected to them so I knew right away).
Sure, there is the infintesimally small chance they both chose the 4-5 hours the upgrade took to conk out, but how likely is that?
Thank you.
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JOcean
11 Legend
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February 16th, 2022 08:00
Did you install the chipset drivers for the 3040 from the support site here?
GetBakedTonight
5 Posts
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February 16th, 2022 10:00
Yes. I.e. I got a link from the support people pointing to that site, so yes. Same difference though...
GetBakedTonight
5 Posts
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February 16th, 2022 10:00
Nothing indicating any problems. It's 'This device is working properly.' for all entries.
Tesla1856
10 Wizard
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February 16th, 2022 10:00
What is showing in Device Manager for that on-board USB-Hub and those ports?
And in general, is ANYTHING showing as Unidentified/Unknown or in Error in Device-Manager ?
GetBakedTonight
5 Posts
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February 16th, 2022 11:00
Hi. You say:'good that you finally upgraded from 7 to 10'. Good for whom? Not me, I was fine with 7. I was forced to install 10 for on-line identification purposes.
'Generally, it is better to disconnect any misc USB devices before upgrading.' How was I to know that?
Also, further on you say: 'Finally, you delete the problem USB ports and it's tree.' Like I said before, nothing in the device manager USB section is indicating any problems.
It's 'This device is working properly.' for all entries so your suggestions, although they sound fine, are not applicable I'm sorry to say. Thanks anyway!
Tesla1856
10 Wizard
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February 16th, 2022 11:00
OK, good.
First of all, good that you finally upgraded from 7 to 10.
I think this might have happened because you did an overlay or upgrade install of Windows-10, while those external drives were still attached. Generally, it is better to disconnect any misc USB devices before upgrading.
So, while they are still attached, change your Device-Manager to show "Devices by Connection". You need to determine exactly which sets of USB-ports are working, and which are the bad-set.
Then, you eject/disconnect all USB-drives and any other un-needed USB-devices, temporarily.
Finally, you delete the problem USB ports and it's tree. Reboot Windows. Upon next startup, Windows should re-detect the ports (and they should start working). If it doesn't, you might have to return to Device-Manager, right-click, and "Scan for Hardware changes".
Tesla1856
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February 16th, 2022 13:00
It's tiny, but if that is suppose to be a pic of Nikola Tesla ... that is cool and I get it.
However, the other 4 short paragraphs are utterly baffling to me.
That I took the time to write my detailed post, and that was your response ? Maybe skip the Baking tonight.
GetBakedTonight
5 Posts
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February 17th, 2022 07:00
Hi there. No, you don't get it. You think you get it but you don't. That's not the great Tesla, just some 18'th century character saying 'Thank you' with a flourish. This is (a young) Nikola Tesla:
(btw if Thomas Alva Edison, who employed Tesla for a while, had had his way, we'd be stuck with DC current. Tesla was a proponent of AC which is necessary for power distribution at high voltages over long distances with little power loss.
We owe it to him that power generated at the Niagara falls can power industry in cities and states like Florida and Texas).
We enjoy some of the fruits of his genius every day when for instance we use a remote control or a cell phone.
'Sall