4 Operator

 • 

6.2K Posts

October 20th, 2019 10:00

Welcome to the Dell Community  @Nabpo 

This error message occurs due to driver and OS version incompatibility. 

Note: You cannot install a 64-bit driver to a 32-bit Operating System and vice-versa.

What version OS are you running "XP, Vista, W7 etc"

Is it 32Bit or 64Bit???

What model video do you need drivers for???

Best regards,

U2

9 Legend

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47K Posts

October 21st, 2019 07:00

790 drivers are specific.

https://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=T80W8

You download the cab file and save into my documents folder.

You then extract the CAB contents in the mydocuments folder using 7zip.

https://www.7-zip.org/download.html

https://downloads.dell.com/FOLDER01299327M/1/790-win7-A06-T80W8.CAB

 

Once extracted you right click on any yellow !  in device manager and say update from my pc instead of from the internet.

Optiplex - 790

 

 

Category ReleaseID DeviceDescription DellVersion VendorVersion

audio
ALC269 HD Audio Codec;Realtek HD Audio Codec
chipset
NEC USB 3.0
chipset
Intel Unified 7 Management Interface Driver
chipset
INTEL Chipset Driver
communication
PCIE,SER,HH;ASSY,CRD,INTFC,PCIE,PRL,LPF
input
LiteOn KeyBoard Driver
network
Wireeless 1520 802.11n MiniCard WLAN
network
BCM95722 PCI-E NIC
network
I2xx/825xx Gigabit Platform LAN Network Device
security
This is the UPEK Windows Biometric Framework (WBF) Driver
storage
Rapid Storage Technology
video
Intel GMA HD, HD 2000/2500/3000;Intel GMA HD 3000
video
AMD Radeon HD6450(1G DDR3).
video
AMD Radeon HD6350(512M DDR3).;AMD Radeon HD6450(1G DDR3).

2 Intern

 • 

478 Posts

October 21st, 2019 15:00

@speedstep 

 

Will all these drivers (not just video) work on a 790 MT which has win 10 pro, 64bit installed?

I noticed they are win 7, but maybe the same?

 

 

 

 

4 Operator

 • 

6.2K Posts

October 21st, 2019 16:00

@donm4599x 

Most of your W10 drivers will be automatically loaded while installing W10.

If needed you can use your W8 drivers found at your driver support page.

https://www.dell.com/support/home/us/en/19/product-support/product/optiplex-790/drivers

If after that you still need any drivers you would need to go directly to Intel or to the hardware manufacturer.

Use the hardware ID to search Google and find drivers you may need.

https://m.wikihow.com/Find-Hardware-ID

Product support for OptiPlex 790:

http://downloads.dell.com/published/pages/optiplex-790.html

Regards,

U2

2 Intern

 • 

478 Posts

October 21st, 2019 17:00

Thanks.

So there is no cab file like speedstep posted? I was hoping to download it so I would have all the drivers on hand in case of problems down the road.

 

 

 

 

4 Operator

 • 

6.2K Posts

October 21st, 2019 18:00

@donm4599x 

There are no Dell W10 drivers on your support page because your model was not sold with W10.

So there is no W10 driver pack for your desktop.

That's why you must rely on Microsoft drivers.

That includes W8 and W7 drivers if needed.

Last resort is going to the Hardware manufacturers website to download drivers.

Regards,

U2

2 Intern

 • 

478 Posts

October 21st, 2019 18:00

Thanks! I guess I can't do what I wanted if the win 7 data cab won't work 

4 Operator

 • 

6.2K Posts

October 21st, 2019 19:00

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