Windows Hello

Question

Hi, I have an Optiplex 5050 with Windows 10 Professional and I have 'Windows Hello' who is grayed. Can you help me to activate it please. Thanks. Regards,.

DELL-Jesse L · Accepted Answer

bdeandrade, Unfortunately. you will need to go to the maker of the fingerprint device for support and configuration of their product.

DELL-Jesse L · Answer

bdeandrade, Windows Hello is a biometrics-based technology that enables Windows 10 users to authenticate secure access to their devices, apps, online services and networks with just a fingerprint, iris scan or facial recognition. Once you have the required hardware and driver to actually setup Windows Hello is very easy. Access Settings. Select Accounts. Select Sign-in options. Scroll down to the Windows Hello section and select Set up from the Face section. Click Get started on the Windows Hello setup dialog

bdeandrade · Answer

Hi Jesse,

Thanks for your answer.

I did this manipulation but I have a sentence who tell me "windows hello isn't available on this device".

Can you help me ? My system doesn't have fingerprint so I bought one but with Windows Hello I can't use it.

Thanks.

Regards.

speedstep · Answer

https://support.microsoft.com/en-us/help/17215/windows-10-what-is-hello

Devices with face sensors (WEBCAM) or fingerprint readers (ECOID) will work with Windows Hello. Drivers for that hardware are not native to windows and must be installed.

ECOID-FINGERPRINT-READER-USB-FOR-WIN-7-8-10-WINDOWS-HELLO

https://www.walmart.com/ip/781975209

Logitech-C920-HD-Pro-Webcam

https://www.walmart.com/ip/19721137

dorianhbron · Answer

The Logitech C920 is not a Windows Hello-compatible webcam, FYI.

Optiplex Desktops

Windows Hello

Was this post helpful?