740XD not properly recognizing PCIe intel NIC 10gbe card

Question

I am having issues with my 740xd recognizing my intel x520 10gb pcie card as a network interface.

When I go under System > PCIe slots, it shows the slot as populated with a "82599 10 Gigabit TN Network Connection" intel 8 lanes gen 3 but no part or serial number and says health status Ok.

Under Hardware Inventory, it shows all the info as well. It is in a PCIe gen 3 x16 slot so wondering if that has any affect being a x8 card but I wouldn't think it should.

When I go under System > Network Devices it only shows the Integrated NIC 1 QLogic 577xx/578xx 10 Gb Ethernet BCM57800 but not the intel pcie nic.

So under LifeCycle Controller > System Setup I see the Intel x520-t2 adapter show up with the MAC address populated, but when I try to click on it, it just exits the system setup screen back to the main lifecycle controller menu screen.

So I tried to update the driver for x520 via usb but get this error message "Unable to complete the firmware update operation because the specified firmware image is for a component that is not in the target system inventory."

What am I missing here?

DELL-Charles R · Accepted Answer

Hello epr73,

Thank you for the information.

The Intel(R) Ethernet Server Adapter X520-T2 is not validated for the R740XD.

This is a list of systems it is valid for.

DP/N is 0JM42W

Family	Platform	Functional Description
PRECISION DESKTOPS	PRECISION T5600 LITTLE SUR BTX	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T7810 AVALON BTX	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T3610 BELLS 3 BTX	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
POWEREDGE	POWEREDGE R710 BLUEFISH LL	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION R7910 AVALON R BTX	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T5600 LITTLE SUR BTX XL	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T7810 AVALON CTO	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T5610 BELLS 5	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION R7610 IPANEMA	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION R7910 AVALON R CTO	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T7600 BIG SUR BTX	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T7910 AVALON BTX	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T7910 AVALON CTO	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T5810 AVALON BTX	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T7910 AVALON 7 XL CTO	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION R7910 AVALON R XL CTO	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T7810 AVALON 5 XL CTO	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
DELL STORAGE PS	STORAGE PS DX6004S ORIOLE	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T7910 AVALON 7 XL BTX	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T5810 AVALON 3 XL BTX	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION R7910 AVALON R XL BTX	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T7810 AVALON 5 XL BTX	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION R7610 IPANEMA BTX	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
POWEREDGE	POWEREDGE R710 BLUEFISH	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
POWEREDGE	POWEREDGE R715 CLOVER	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T5600 LITTLE SUR	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T7600 BIG SUR	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
POWEREDGE	POWEREDGE R610 THIDWICK	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
POWEREDGE	POWEREDGE R910 MCCAVE	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
POWEREDGE	POWEREDGE T610 SNEETCH	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T3600 NEGRIL	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
POWEREDGE	POWEREDGE R510 MACK	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
POWEREDGE	POWEREDGE R815 BRUTUS	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
POWEREDGE	POWEREDGE T710 ZOOKS	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
DELL STORAGE SC	STORAGE SC NX3000 PLUTO R2 NAS	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
POWEREDGE	POWEREDGE 2970 BULLION	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
POWEREDGE	POWEREDGE R410 YERTLE	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
POWEREDGE	POWEREDGE R810 ZAX	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
POWEREDGE	POWEREDGE R905 FAT TIRE 32	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T7610 BELLS 7 BTX	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
POWEREDGE	POWEREDGE R515 SLINKY	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T5610 BELLS 5 BTX	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T3600 NEGRIL BTX	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T5810 AVALON CTO	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T7610 BELLS 7	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T3600 NEGRIL BTX XL	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T5810 AVALON 3 XL CTO	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T7910 AVALON WSDSS	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
DELL STORAGE OEM	POWERVAULT NX3100 COMODORE	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
PRECISION DESKTOPS	PRECISION T3610 BELLS 3	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
DELL STORAGE PS	STORAGE PS DX6000 E BLUEJAY 1	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
DELL STORAGE PS	STORAGE PS DR4000 SIDEWINDER	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
DELL STORAGE OEM	POWERVAULT DR4000 PUMA	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper
POWEREDGE	POWEREDGE T410 CINDY LOU	Intel(R) Ethernet Server Adapter X520-T2, Dual Port, PCIe, Network Card, 10 GbE, Copper

DELL-Charles R · Answer

Hello epr73,

Would you please post a picture of the NIC showing the label with the Dell Part Number (DP/N number) so I can check it is validated for the R740XD?

Could you confirm the iDRAC and BIOS system firmware are up to date?

What slot number are you populating?

Check the Expansion card installation guidelines for your layout for validated slots:

https://dell.to/3r6SycQ

epr73 · Answer

DP/N is 0JM42W

It is populated in slot 2 of riser card 1. I have also tried it in slot 1 as well and currently have the same issue with 2 separate servers with this same card. server 1 with network card in slot 1 and server 2 with network card in slot 2.

idrac is on 6.10.80.00 and bios is on 2.18.1. All components have been updated via online platform bootable iso from dell repository manager.

DELL-Charles R · Answer

Hello epr73,

Could you post a picture of the x540-t2 showing the label with the Dell Part Number (DP/N number) so I can check if is validated for the R740XD?

You can find valid NIC's here. https://dell.to/44muuAV

If you contact Sales they may have others available to quote you.

epr73 · Answer

So I returned the x520-t2 for the x540-t2 and having similar issues, is the x540-t2 also not supported with the 740xd?

epr73 · Answer

Couldnt find a part number like on the x520 but there is a yottamark number that when I ran gave me this

PBA Number:

G45270-003

Product Name:

INTEL(R) ETH CONVERGED NTWK ADPTR X540-T2

another sticker says x540t2blk 927245

no other info on the card and couldnt find a dell p/n?

DELL-Young E · Answer

Hello that's not a Dell part. If you could DM Dell-Charles R, he could take a look at the original parts you had/have for you.

epr73 · Answer

sounds good, I have dmed him. Thanks

DELL-Charles R · Answer

Hello epr73,

Thank you for the private message with the image.

On the driver link you posted, go down to the >Applies to and notice it does not list , is not for, -t2.

This one is a t2 and does not list a 14th Gen server in the

> Compatible Systems

https://dell.to/46tCSAh

You can find valid NIC's here. https://dell.to/46ueOO0

If you contact Sales they may have others available to quote you.

epr73 · Answer

Thanks for the help Charles, ended up returning these and going for the x710 and all is working well

PowerEdge Hardware General

740XD not properly recognizing PCIe intel NIC 10gbe card

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