If you swapped the CPU, and the issue follows the CPU then the CPU should be faulty. If you have swapped CPU and the issue follows the CPU slot, then you probably may need to check if the slot has bent pin, else the mainboard is faulty.
Could you let us know what processor model are you using for CPU1 and CPU2?
You did mentioned, it was working well with 2 CPUs until you added memory DIMM and issue appears? Can you let me know what model are the existing memories, are they Samsung M393A4K40BB0? Are you using the same memory modules to add to the server?
The memory seems compatible to me. And the CPUs too, they are compatible.
I suspect there is a hardware issue. Does the CPU have any pin bended? The socket is clean and also ok? If you switch them it works well with one single processor? That will help you to discard if the problem is in the CPU itself or the socket.
Can you share the server model. Can you try 2 CPU with only one dimm in A1 and B1 slot and try. If it is working you can add DIMM one by one in pair for both CPU and check when it is failing.
DELL-Joey C
Moderator
•
4.1K Posts
0
August 26th, 2021 20:00
Hi,
If you swapped the CPU, and the issue follows the CPU then the CPU should be faulty. If you have swapped CPU and the issue follows the CPU slot, then you probably may need to check if the slot has bent pin, else the mainboard is faulty.
DELL-Shine K
4 Operator
•
3K Posts
0
August 15th, 2021 06:00
Can you share the server model. when you installing additional CPU you need to ensure that
If you have access to iDRAC can you check Lifecycle Log, SEL and POST code to see any error message regarding boot failure.
Dell- Maria J
3 Apprentice
•
278 Posts
0
August 15th, 2021 23:00
Hi,
Additionally you can run a hardware diagnostics:
https://dell.to/3m7xpuw
Steps
The following table describes the PSA/ePSA diagnostics error messages.
https://dell.to/2VXrJbG
Thank you
Maria Januszka
#IWork4Dell
Dell | Social Outreach Services - Enterprise
Tun Myint Myat
8 Posts
0
August 20th, 2021 23:00
Tun Myint Myat
8 Posts
0
August 20th, 2021 23:00
Normally it working well with 2 CPU after i add new RAM that issue happen.
When i put that CPU it can't be boot and can't log in to IDRAC
Tun Myint Myat
8 Posts
0
August 20th, 2021 23:00
when i put that processor to CPU 1 or CPU 2
it showing "CPU 2 has a thermal trip (over-temperature) event."
after i removed that error processor it working well
Now i remove that processor and working with one processor
DELL-Joey C
Moderator
•
4.1K Posts
0
August 22nd, 2021 23:00
Hi Tun Myint Myat,
Could you let us know what processor model are you using for CPU1 and CPU2?
You did mentioned, it was working well with 2 CPUs until you added memory DIMM and issue appears? Can you let me know what model are the existing memories, are they Samsung M393A4K40BB0? Are you using the same memory modules to add to the server?
Tun Myint Myat
8 Posts
0
August 25th, 2021 03:00
CPU1 and CPU2 module
Intel(R) Xeon(R) CPU E5-2620 v3 @ 2.40GHz
Ram all are same
HMA41GR7MFR8N-TF TD AB
DiegoLopez
4 Operator
•
2.7K Posts
0
August 25th, 2021 07:00
Hello @Tun Myint Myat,
The memory seems compatible to me. And the CPUs too, they are compatible.
I suspect there is a hardware issue. Does the CPU have any pin bended? The socket is clean and also ok? If you switch them it works well with one single processor? That will help you to discard if the problem is in the CPU itself or the socket.
Regards.
DELL-Shine K
4 Operator
•
3K Posts
0
August 26th, 2021 02:00
Can you share the server model. Can you try 2 CPU with only one dimm in A1 and B1 slot and try. If it is working you can add DIMM one by one in pair for both CPU and check when it is failing.
Tun Myint Myat
8 Posts
0
August 26th, 2021 03:00
When i change remove processor to CPU1 it not work.May be processor issue.
Tun Myint Myat
8 Posts
0
August 26th, 2021 20:00
If i switch them it not works.May be my processor have damage.