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May 4th, 2015 05:00
cpu0000 cpu1 internal error (IERR) contact support -poweredge R720 server
Hello,
we have the Dell Power Edge R720 Server and have install Xen server 6.5 but we are facing the subjected issue on the server, your guidance is required in this regard..
Thanx
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DELL-Josh Cr
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May 4th, 2015 17:00
Hi,
CPU ierr errors are fairly generic and can be caused by anything that can communicate with the CPU. Is the system working otherwise? Is this a new install or did the error start after the system had been in production? Are there any other errors?
adeel7454
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May 5th, 2015 07:00
it gets rebooted occasionally, say 3-4 times during 9 working Hours, we did tried a solution to shut down the server for 2-3 mins but as we power up the server it comes back with its error after an hour or so..
DELL-Josh Cr
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May 5th, 2015 10:00
Is it giving any OS errors? It is rebooting on its own? Are there any expansion cards aside from a raid controller installed? We can try running a DSET report
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and see if it shows any additional information.
adeel7454
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May 6th, 2015 04:00
It doesn't give any OS error, also there is no expansion, it gets rebooted automatically, moreover today we have shut down all VMs running on it except 1, so the server hasn't rebooted since last 5 Hours or so..
adeel7454
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May 14th, 2015 01:00
1 more issue that has been diagnostic, is that we have 20 DIMM Module available for the server, all of them are fine as we have tested, but as we plugged them there server gets stuck on "Configuring Memory", and as we decrease these Modules to 9 or Less, it some time gets passes through and some time get stuck on same place "Configuring Memory", can any one Guide us that what can be the exact issue with this??