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March 27th, 2018 09:00
Dell PowerEdge R715: Memory Errors
Hello. I am seeing some memory errors in the System Log when I log in to the iDrac of my server. The errors are:
- Persistent correctable memory error rate has increased for a memory device at location DIMM_A7.
- Persistent correctable memory error logging disabled for a memory device at location DIMM_A7.
Can anyone tell me what I need to do? Does this mean that the memory in that slot is bad, and needs to be replaced?
Thanks!
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Dell-JimmyP
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March 27th, 2018 12:00
Thanks for the service tag, Rusty
You can run the 32 bit diagnostics which has a memory test. It can be found at:
http://www.dell.com/support/home/product-support/product/poweredge-r715/drivers
This will likely confirm the memory problems you already seeing.
The testing suggested earlier will probably be needed. If you do need to go onsite, I would suggest taking a replacement DIMM with you if replacement is needed.
Dell-JimmyP
311 Posts
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March 27th, 2018 12:00
Hi,
There are a couple of things we can check before determining if the DIMM needs to be replaced.
If you have 2 processors, swap DIMM_A7 with DIMM_B7 and see if the problem moves with the DIMM or stays with the slot. Swap with DIMM_A1 if there isn't a B side. This will also check to see if there is a problem with slot. Reseating the DIMM can also help with DIMM errors.
Also, make sure the BIOS is up to date.
Please send a private message with your service tag to ensure we have all appropriate information on your system.
Thank you,
R2dTOO
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March 27th, 2018 12:00
Jim,
Thanks for the reply. This server is in my Atlanta Data Center, and I am in South Carolina. Is there any kind of diagnostic tool that can be run remotely, or something inside the IDRAC? The server is running Linux, and is a VMware ESXi Host. If not, I will need to schedule some downtime, and figure out when i can drive to Atlanta.
I will PM you the service tag now.
Thanks,
Rusty
R2dTOO
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March 27th, 2018 12:00
Actually, I can't figure out how to send you a PM. As soon as I figure i out, I'll send it to you.
EDIT: I figured it out, and sent you the PM.