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November 13th, 2018 18:00

dell r630 upgrade idrac cause boot hangup

R630  with IDRAC  2.30.30.30, bios 2.0.1, upgrade firmware to 2.60.60.60,  then reboot hangup when "Loading BIOS Drivers...", and try many times with the same error.

 downgrade IDRAC to 2.30.30.30, still hangup.

try to reset idrac , still the same.

hanguphangup

 

 

4 Posts

November 16th, 2018 02:00

Remove and reapply server input power, then everything is ok, Thanks very much. 

 

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8.5K Posts

November 14th, 2018 07:00

Akka9,

Likely the issue is being caused by improperly updating the system. In regards to updating the server you would need to start with updating the BIOS, then idrac, and so forth. Now with the BIOS being 9 updates behind you can't simply run the latest version of the update, as that can cause permanent damage to the motherboard. You will need to walk the BIOS and Idrac up to current together. I would try updating with the following pattern;

BIOS 2.1.6

iDrac 2.41.40.40

BIOS 2.4.3

iDrac 2.52.52.52

BIOS 2.7.1

Then try running the latest iDrac version you had already downloaded (2.60.60.60)

Let me know what you see.

 

4 Posts

November 15th, 2018 02:00

Chris, Thanks very much.

idrac rollback to 2.30.30.30, and reset/reboot idrac through idrac web ui, succeed .

i can reboot idrac remote via command "racadm racreset soft"

 

firmware version info:
idrac2.png

 

 

 

below not working:

1. server boot stop when screen show "Loading BIOS Drivers..."

2. because of boot freeze, upgrade bios job process 0%.  

 

server boot hang with the same.

then, try to upgrade bios 2.1.6 via idrac webui, and reboot, still boot hang, job queue status:

JOB ID: JID_422976564635
JOB NAME:Firmware Update: BIOS Scheduled 
JOB STATUS:(0%) Start Time: Next Reboot Expiration Time: Not Applicable Message: JCP001: Task successfully scheduled.

 

server boot stop when screen show "Loading BIOS Drivers...",  i try reboot again and again, warn or cold, with the same result.

 

 

4 Posts

November 15th, 2018 05:00

Thanks Chris,

i can rollback idrac to 2.30.30.30, then i can reboot idrac via webui or racadmin.

but server boot screen still hang when "Loading BIOS Drivers...".

when i try to upgrade bios to 2.1.6 via idrac webui, server boot screen hang, and the job queue status always is Scheduled(0%),Start Time: Next Reboot,  try to reboot again and again, still boot hang. so cannot upgrading bios.  

 

Post Code :   0x58

Description:  Preparing to Boot. 

 

I found this Lifecycle Log:

PST0208: System BIOS has halted.
 2018-11-12T14:51:13-0600
Log Sequence Number: 2203
Detailed Description:
System BIOS has halted and is unable to continue.
Recommended Action:
Do one of the following: 
1) If new hardware has been added, remove the new hardware and restart the server,
2) Turn server off and back on using the power button, or
3) Remove and reapply server input power. If the problem persists,
contact your service provider. Refer to the product documentation to choose a convenient contact method. Comment: root UEFI0001: CPU Exception Type 0x03: Breakpoint (Software). 2018-11-12T14:51:12-0600 Log Sequence Number: 2202 Detailed Description: A CPU software breakpoint exception (type 0x03) occurred in the pre-boot UEFI
environment. The software used it for debugging purposes. Recommended Action: Recently installed hardware or updated software may cause this exception.
Update or remove the hardware or software. Comment: root

 

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