iDrac job queue status

Question

I recently replaced a failed drive in a RAID 5 array on an R720; I realized today that it was still in a degraded state as the replacement drive, although online, hadn't been brought into the array. I set it to do so, and I see the scheduled job in the job queue in the iDrac; however, it has been there for hours and no progress. There are two questions - with the hot swap capabilities, my understanding was the array would automatically rebuild - I'd like to understand why it didn't. Secondly, what do I need to do to cause the scheduled job to run? It shows 'Scheduled 0%' and in the details, 'Start time: now' and 'Task successfully scheduled'. The R720 is running version 2.65.65.65 of the iDrac.   Thanks, Des

Dell- Maria J · Accepted Answer

Hello Des,

I'm sorry you faced with this issue. I agree with troubleshooting steps, provided by Dinkudis and would like to add some additional steps:

Check the hard drive indicators LED. Is it is blinking amber, or amber and green.

Full information about LED status you can find here:

https://dell.to/3bcPy3a

Regarding iDRAC Job Queue issue, could you please also check troubleshooting steps, provided here:

https://dell.to/2XKTk0C

Please ask me if you have any questions,

Thank you

Maria Januszka

#IWork4Dell

Dell | Social Outreach Services - Enterprise

dinkudis · Answer

Hi Des,

1. Review your RAID configuration and check if you have dedicated hot spare drive.

2. Is new drive DELL branded and has Dell firmware installed? Is it recognized inside iDRAC and status of drive is correct/healthy (check on iDRAC -> storage -> physical disk -> details)?

3. Try to reset iDRAC and check job status after

4. Try to remove and install drive again

Regards and good luck.

des-douganconsulting.com · Answer

Thanks, Maria. The indicator is green. I'll follow the steps you suggested.

des-douganconsulting.com · Answer

The drive is Dell branded and is recognized by the iDRAC (it shows status as Ready and the indicator light is green). I'll try your suggestions when I can bring the server down. Thank you.

des-douganconsulting.com · Answer

Thanks for the pointer to the other article. Carrying out the power drain resolved it (though the instructions are slightly incorrect - after plugging the power cables back in, the server boots up, and doesn’t allow the 5 - 10 minute wait noted there).

I appreciate both responses - thank you both for taking the time to assist.

PowerEdge Hardware General

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