iDrac service module broken

Question

Power Edge T420 ran without problems for years, OS crashed due to a faulty UPS, since then it keep popping up: ISM0006: The iDRAC Service Module is unable to communicate with iDRAC using the OS to iDRAC Pass-through channel. 1. server reboot did not solve the issue, even though there was communication for the first few minutes after reboot 2. restarting the service did not solve the issue. any ideas to to how to fix the problem? Thanks, David L.

David Len. · Accepted Answer

now, this is weird, and I'm posting it just in case it might help someone. after a few months of being broken, the issue disappeared, no more error messages, I did not do anything, it 'just happened'.

Daniel My · Answer

Hello

I would uninstall and reinstall ISM. If that does not correct the issue then review the section in the iDRAC manual about ISM. The iDRAC manual should be on the system and iDRAC support pages.

http://www.dell.com/support/

http://www.dell.com/idracmanuals/

Thanks

David Len. · Answer

thanks, I'll try to repair the installation first. David L.

David Len. · Answer

I thought that I could just repair the installation, that's not possible. What version of the iSM should I download and install for iDrac 7, on a T420, with Server 2012 OS? Thanks David L.

Daniel My · Answer

3.1.0 is the version I show. It is listed on the T420 support page. http://www.dell.com/support/

David Len. · Answer

thanks, that's what I found out after quite a bit of search as well. David L.

David Len. · Answer

So, I have uninstalled and reinstalled the iSM and the problem persists.

It's just that instead of reporting error twice a minute, it's reported about once an hour, which makes reading the exceptions log possible.

Any other ideas?

David L.

PowerEdge Hardware General

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