Hi,

Please send a private message with your service tag to ensure we have all appropriate information on your system.

 Thank you,

Furthermore... will I incur any financial cost?

Sorry... not sure how to send you a private message

Hi,

In the top bar is an envelope icon. Select the and then select the New Message popup. 

There is no cost for the for the forum.

Thank you for the service tag.

F2 during POST should get you into the BIOS. Sounds as though the keyboard may be disabled. Try loading the Support Live Image found at:

http://www.dell.com/support/contents/category/Product-Support/Self-support-Knowledgebase/enterprise-resource-center/Enterprise-Tools

You can also try reseating the CMOS battery. That will clear NVRAM and BIOS.

Ok... thanks for your suggestions.. I will give them a try and let you know the outcome. Thanks again!