OpenManage Integration for VMware vCenter Purchase

Hi I am getting the run around from Dell so I thought I would post this here to try and get some help.

I purchased a quantity of 2 of this:

http://www.dell.com/learn/us/en/555/virtualization/management-plug-in-for-vmware-vcenter

Unfortunately after I placed the order my cc was charged and I got a "shipping" notification that is untraceable from Dell.  The software never showed up so I contacted Dell.  After being passed around from various groups a couple times because the order was somehow placed in the small business group instead of the premier site.   And then I was transferred back and forth between customer care and tech support.  Eventually someone from Enterprise technical support saw that I was transferred back and forth and set me up with a super CS rep" one that would call me back.  ( I am not sure the term for the guy who called me back )

After he spoke to someone in the Logistics department he sent me this:

" I received a response from our Logistics Support Team and I was told that we have a dedicated support Team for VMware orders. For support, you may call the phone number below or access the website provided.

U.S. / Headquarters 
English Language Support 
877 486 9273 - Toll Free - See more at: https://www.vmware.com/support/contacts/us_support#sthash.NTXpgQFW.dpuf "

This is the a main support number for VMware, when you call it you get into VMware phone tree there is no option for Dell orders.  And the product is a Dell product that runs ontop of VMware vCenter Server so it does not make sense that I would call VMware to get the license and software.  

Does anyone know who I can contact that can help me with this the people that I have spoken to do not seem to know anything about software licensing?

Thanks for any help I have been at this for a week and I am not sure what else to do.