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January 17th, 2018 09:00
Perc1 Battery failure
Back in November of 2017 I ordered a Perc battery for my Poweredge T620. I installed it soon after I received it and all was good. The error code I was getting at that time was "error code BAT0002". Now my server is saying the Perc1 battery has failed, but the error code is "error code BAT0017". Is this for a different battery? Is there more than 1 Perc Battery?
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Daniel My
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January 17th, 2018 14:00
Hello
BAT0002 should refer to the system board battery, not the PERC battery. BAT0017 should specify the battery in the error. If it is referencing the PERC1 battery in the error then check controller logs and battery status in OpenManage Server Administrator.
It is possible to receive PERC battery failure messages during normal learn cycles. If the battery status goes to failed during a learn cycle but returns to a good status afterward then the error can be ignored. Make sure you are running the latest firmware on the PERC to avoid erroneous errors.
Thanks
Prepress2018
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January 18th, 2018 13:00
Thank you. I will check that out.