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6 Posts

186136

April 10th, 2015 11:00

PowerEdge R720 – Front LCD panel completely dark

We did something that has apparently turned off the front panel LCD display and Power light - The server is up and running normally, just no lights in the front (except for the blinking HHDs).  And pressing any of the 3 panel buttons -- left arrow, select, or right arrow does not do anything.

I have been trying to search the web, but can't quite get the right search string to help me find the answer...but I did encounter this bit that seems to make sense, unfortunately it doesn't say how to turn it back on.

...the LCD backlight will remain off if the LCD messaging is turned off; this can be done via the web-based graphical interface, IPMITOOL, Open Mange System Administrator, or a command line too such as RACADM.

Anyone know how to turn this option back on?

6 Posts

April 10th, 2015 14:00

Additional Info:

From inside the iDRAC7 interface:  Hardware >> Front Panel

This is what I currently see:

However, I should see something like this:

6 Posts

April 14th, 2015 08:00

Robert -

We tried options 1 & 2 -- no change.  Prior to trying option 3, my management wants to try option 4 first. 

Are there any instructions or guide on how to check/ reseat the LCD cables that I can reference?

Try the each of the following options.

1. Soft reset of the iDRAC (racadm racreset) and allow a few minutes for iDRAC to boot.

2. Drain Flea Power by shutting down the server and removing power cables. Press and hold the power button for 15 seconds.

3. Update the IDRAC firmware. Select appropriate link below:

4. Reseat the LCD cables 

6 Posts

April 17th, 2015 11:00

Thanks Robert -

Suggestion #4 -- Reseating the LCD cables -- did the trick.  Power has been restored to the front panel and the iDRAC7 interface (Hardware >> Front Panel)  looks like it should.

3 Posts

June 20th, 2017 23:00

Hey Robert,

if the server is running , can we replace ? 

Any suggestion ?

Thanks

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