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127454
December 13th, 2014 15:00
Poweredge T410 Overtemp Error
I've had a T410 server that just came out of warranty (of course) and suddenly developed a heat issue. I receive the following error in the small screen on the front of the case:
E1114 Ambient temp exceeds allowed range
I've opened up the case and completely cleaned it. The temperature of the air coming out of the back of the case is actually quite cool, and all the fans are working properly. It sounds like a jet engine, whereas before it was rather quiet. Please let me know how I can fix this. I tried adjusting the temperature thresholds in the OpenManage Server Administrator pages but it didn't lower the fan speed. It's loud enough that we can't work in the office where the server is.
Any help would be great. Thanks!
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Daniel My
12 Elder
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6.2K Posts
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December 13th, 2014 17:00
Hello
It appears that the ambient temperature sensor is on the control panel. I would suggest checking to make sure there is not any lint or anything blocking it. The control panel is the board that all of the front USB and other I/O are on.
It could be that the sensor is faulty and the control panel may need to be replaced to correct the issue. It could also be something stuck in cache or a log. I would suggest clearing the system event/hardware log and draining flea power from the system. That should clear the cache and logs and allow the BMC to get a new temperature reading. If the issue persists then you could try reflashing the BIOS and BMC/iDRAC.
Thanks
skylarking
2 Intern
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548 Posts
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December 14th, 2014 15:00
And if your intusion switch is faulty, then your fans will ramp to full speed rather quickly as the system thinks the case is open. So check your logs for intusion events that will not go away...
jsp196
3 Posts
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December 17th, 2014 15:00
I went into the OpenManage software and cleared all the errors from the log. I then shut down and cleaned out the entire server. I also drained residual power by holding the power button for 20 seconds with the system unplugged. I was also able to remove the control panel and clean the dust out. As soon as I turned the unit back on and let it fully boot up, the fan spun back up to around 4500rpm. I did upgrade the bios and the BMC the last time before I posted, and am pretty sure those are now up-to-date. And it's not the intrusion switch because the system does properly recognize when I open the case. I also checked to make sure the large vent hood was properly seated for airflow and it is.
Any other suggestions? I spent 45 minutes on hold with Dell waiting for a service person so I could find out how much a replacement control panel would cost but never actually got someone on the phone, and I believe that may be the next step. Thanks.
tampacomputerre
1 Message
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May 9th, 2016 19:00
Did you ever find a solution to this problem?