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January 6th, 2022 13:00

Poweredge T640 Fan Issues

P Just received our new poweredge t640 today.  When turned on I noticed the fans are on high constantly.  I updated the lifecycle controller and still have the issue.  BIOS is already at the updated version.  Running Windows Server 2019 with nothing else installed.  The fans start up as soon as it's turned on.  

There is no possible way to work with this server acting this way.  Being doing some searching online and contact dell chat without any resolve.  I have another T640 which has been running great (3 years old) and never had this issue.  I have two SSD drives for the OS and 6 SAS for data drive.  These drives dell installed.  

Any idea how to fix this?

130 Posts

January 6th, 2022 13:00

The speed of the fans can be dependent on the internal load of the system, ex. number of cards, processor power requirements, number of drives and bios settings etc. if the idrac isnt showing any problems, the system should be ok. Perhaps compare bios settings between the older T640 and this new one to see if there are any big differences. you can access the idrac and then go to Configuration> Bios Settings, and compare. I would especially look at the System Profile Settings.

#Iwork4Dell 

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3K Posts

January 6th, 2022 18:00

Is both T640 have similar configuration? Can you compare both config and check whether new T640 have higher configuration. Can you also report FAN RPM on both configurations?

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January 7th, 2022 04:00

Thanks for the reply.  The only difference is that the new server has SSD drives as the OS partition.  In the OMSA everything shows good on the new server.  The only thing I read was that when I configured the server, I wanted the OS SSDs to be Raid 1 and the SAS data drives to be Raid 5.  The online configurator said everything was fine, however when I got the server I noticed I could not Raid the OS drives and the SAS drives were 'offline'.  Looking at the specs I saw the server was equipped with the HBA350i controller card which does not support SSD raid.  

With that being said I read that iDrac doesn't report the temperature on non-raided drives so the system does the safest thing which runs the fans on high.  I need to get that HBA350i controller replaced with perhaps a RAID Controller H730P.  

I hope that once this is done that the fans will settle down.  Any possible contact available to make this happen?  I would hate to have to return the whole server.

Moderator

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4K Posts

January 7th, 2022 10:00

Hello,

for this I suggest you to contact our pre-sales team or a reseller in your country.

Thanks

Marco

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