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5 Posts

23681

May 26th, 2015 10:00

r515 dont boot after bios update

Hello All,

i have made an biosupdate on an R515 and somethiong wend wrong. The system does not reboot.

After 30 Minutes i power off the system and now i get an black screen.

only over the drac i can see, that a small memory test runs an then nothing happens.

is ther a way to reanimate the system? I also can not boot from an floppy or a mounted iso over the drac.

please help me to rescue ay server - thanks a lot

robert

p.s. i have installed the file    R515_BIOS_0X4PV_WN32_2.2.1.EXE

5 Posts

May 29th, 2015 02:00

Hello Robert,

sorry, i was out of office for last 3 days.  now i am back an i have done what you say, but there is no change.

On the LED display there i can see first after power on the TAG ID and than "system booting..."  nothing else.

In the eventlog from drac only the error that 1 psu failed ( i have plug in the second cord and the error goes away)

On the monitor (plug in front and back) there is only a black screen.

I can see the dell logo and a few lines down "Configuring Memory. Done." on the drac thats all.

Is there a chance to reanimate the system?

Thanks a lot for your assistance

Regards robbo

5 Posts

June 1st, 2015 03:00

i have remove the battery for 15 minutes, remove the second cpu and one psu. i have only 1 memory in slot A0 and pull off the H700 Controller.

Then i clear the nvram  and start the system without battery. on the led i see only battery failure, so i put the battery in the system and change the jumper back from nvram clear.

i also change the drac card with one from another server, because i can not connect anymore to the drac.

when i start the server, on LED i see the Service Tag nummber and i can change to the config of drac. the ip is correct, but i can not connect to it.

the led shows also system booting... - nothing else happens.

is it possible, to change a eprom ?

Regards robbo

5 Posts

June 2nd, 2015 02:00

Hello Robert,

i have tried it once more. I have plug out 1 cpu, 1 psu, both parts of drac (??) and the H700 Controller.

I have only 1 2GB Memorymodule ( tested in another Server before) an no Monitor or USB, no LAN no Keyboard.

On the LED there i see only system booting...  - i leave it for 30 Minutes - no change.

I think, the Server is dead. Do you know, what is the price for an new board?  If it is to mutch, i use the Server for spareparts.

Thank you a lot for your assistance

Regards robbo

5 Posts

June 7th, 2015 07:00

Hello Robert,

i get the ID from the server:

D2D455J

Service Code is:

<ADMIN NOTE: Express service code removed per privacy policy>

Hope that help for more details.

Regards robbo

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