R710 / H700 Raid Battery Replacement

Question

So two days ago we replaced the battery on our H700 integrated raid controller R710 ESXI server after seeing the battery has failed for a client. However after waiting at least 10 hours since the replacement and the learning cycle, it shows it still failed. The server itself is out of warranty (about 5-6 years old) Question: - I am thinking maybe the battery is defective or just bad to begin with. We brought it from a third party seller so no way to test it our self till we swapped it out. Should I try anything else to make sure if the battery actually bad? - Is their a way to check on the esxi command line if the battery for the dell raid is actually bad, I have seen (at least on a hp server where the web interface and the command interface was different, command being accurate), wonder if it the same with Dell sometimes. - My firmware is a bit outdated, wonder if I should bother updating it. I can't reboot the server till a weekend or after hours so wondering what I can do at this moment if I need to reboot for a raid battery firmware upgrade. - What happens if I don't have a raid battery, what the downside at the moment. I know config stored on the card/drives but wonder what I can lose in terms of benefits/features. - Anyone know a reliable location to buy this battery (NU209)? Does Dell even sell this anymore directly?   Here the event logs:   2358 Thu Nov 15 01:08:14 2018 Storage Service The battery charge cycle is complete.: Battery 0 Controller 0 2247 Wed Nov 14 22:38:44 2018 Storage Service The controller battery is charging.: Battery 0 Controller 0 2177 Wed Nov 14 22:38:29 2018 Storage Service The controller battery Learn cycle has completed.: Battery 0 Controller 0 2176 Wed Nov 14 21:57:39 2018 Storage Service The controller battery Learn cycle has started.: Battery 0 Controller 0 2358 Wed Nov 14 20:33:08 2018 Storage Service The battery charge cycle is complete.: Battery 0 Controller 0 2247 Wed Nov 14 14:39:58 2018 Storage Service The controller battery is charging.: Battery 0 Controller 0 2334 Wed Nov 14 14:37:13 2018 Storage Service Controller event log: Policy change on VD 00/0 to [ID=00,dcp=0d,ccp=0c,ap=0,dc=0,dbgi=0,S=0|0] from [ID=00,dcp=0d,ccp=0d,ap=0,dc=0,dbgi=0,S=0|0]: Controller 0 (PERC H700 Integrated) 2334 Wed Nov 14 14:37:13 2018 Storage Service Controller event log: Unexpected sense: PD 01(e0x20/s1) Path 5000c50033d26321, CDB: 12 01 dc 01 1d 00, Sense: 5/24/00: Controller 0 (PERC H700 Integrated) 2334 Wed Nov 14 14:37:13 2018 Storage Service Controller event log: Unexpected sense: Encl PD 20 Path 5882b0b05f293a00, CDB: 1c 01 a0 00 04 00, Sense: 5/24/00: Controller 0 (PERC H700 Integrated) 2334 Wed Nov 14 14:37:13 2018 Storage Service Controller event log: Unexpected sense: Encl PD 20 Path 5882b0b05f293a00, CDB: 1c 01 a0 00 04 00, Sense: 5/24/00: Controller 0 (PERC H700 Integrated) 2334 Wed Nov 14 14:37:12 2018 Storage Service Controller event log: Battery temperature is normal: Controller 0 (PERC H700 Integrated) 2335 Wed Nov 14 14:37:12 2018 Storage Service Controller event log: Battery has failed and cannot support data retention. Please replace the battery: Controller 0 (PERC H700 Integrated) 2335 Wed Nov 14 14:37:12 2018 Storage Service Controller event log: Current capacity of the battery is below threshold: Controller 0 (PERC H700 Integrated) 2335 Wed Nov 14 14:37:12 2018 Storage Service Controller event log: BBU disabled; changing WB virtual disks to WT: Controller 0 (PERC H700 Integrated) 2334 Wed Nov 14 14:37:11 2018 Storage Service Controller event log: Inserted: PD 00(e0x20/s0): Controller 0 (PERC H700 Integrated) 2334 Wed Nov 14 14:37:11 2018 Storage Service Controller event log: Inserted: PD 01(e0x20/s1): Controller 0 (PERC H700 Integrated) 2335 Wed Nov 14 14:37:11 2018 Storage Service Controller event log: PD 01(e0x20/s1) is not a certified drive: Controller 0 (PERC H700 Integrated) 2334 Wed Nov 14 14:37:11 2018 Storage Service Controller event log: Time established as 11/14/18 14:35:02; (64 seconds since power on): Controller 0 (PERC H700 Integrated) 2334 Wed Nov 14 14:37:10 2018 Storage Service Controller event log: Board Revision A05: Controller 0 (PERC H700 Integrated) 2334 Wed Nov 14 14:37:10 2018 Storage Service Controller event log: Unexpected sense: Encl PD 20 Path 5882b0b05f293a00, CDB: 1c 01 00 00 20 00, Sense: 6/29/00: Controller 0 (PERC H700 Integrated) 2334 Wed Nov 14 14:37:10 2018 Storage Service Controller event log: Enclosure PD 20(c None/p0) communication restored: Controller 0 (PERC H700 Integrated) 2334 Wed Nov 14 14:37:10 2018 Storage Service Controller event log: Inserted: Encl PD 20: Controller 0 (PERC H700 Integrated) 2334 Wed Nov 14 14:37:09 2018 Storage Service Controller event log: Shutdown command received from host: Controller 0 (PERC H700 Integrated) 2334 Wed Nov 14 14:37:09 2018 Storage Service Controller event log: Firmware initialization started (PCI ID 0079/1000/1f17/1028): Controller 0 (PERC H700 Integrated) 2334 Wed Nov 14 14:37:09 2018 Storage Service Controller event log: Battery Present: Controller 0 (PERC H700 Integrated) 2334 Wed Nov 14 14:37:09 2018 Storage Service Controller event log: Package version 12.10.1-0001: Controller 0 (PERC H700 Integrated) 2131 Wed Nov 14 14:37:08 2018 Storage Service The current firmware version 12.10.1-0001 is older than the required firmware version 12.10.7-0001 for a controller of model 0x1F17: Controller 0 (PERC H700 Integrated) 2169 Wed Nov 14 14:37:08 2018 Storage Service The controller battery needs to be replaced.: Battery 0 Controller 0 and here what it shows currently under the battery tab.

theflash1932 · Answer

'My firmware is a bit outdated, wonder if I should bother updating it' You should bother updating it on a regular basis ;) Keeping firmware and drivers up to date is part of proper server maintenance. The controller is what manages the state of the battery, and out of date firmware is a big reason why batteries have issues.  Update your iDRAC/LCC, BIOS, PERC driver (if available), then the firmware (all will require a reboot) … then give it 48 hours before calling the battery bad. If it still fails with a known good battery, then it is the controller that needs to be replaced.

Fabian_Tech · Answer

Thanks. I will followup when I can schedule a reboot of the server.

maplang22 · Answer

ขอบคุณ

Fabian_Tech · Answer

I tried updating the firmware but it keeps saying update is not compatible with this system after looking for the service tag and downloading both the 32 and 64 bit of the drivers, both for Windows 2012 and VMWARE ESXI 5.5 for the R710/H700 Integrated raid controller.

Am I missing something when attempting to do this?

PowerEdge Hardware General

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