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scap1784

5 Posts

72536

September 13th, 2015 21:00

r710 power supply errors...

I recently installed a iDRAC6 enterprise in my R710 and then upgrade the firmware to the latest 1.99. After doing this I noticed that I was having PSU issues. I have two 570W PSU in the r710 and both of them show up but one is failing now with a under voltage error. However this only occurs when both of the power supplies are in the r710. When just the troubled power supply is in the R710 everything is fine. I don't understand how if the power supply was bad it would only have problems when another powersupply was in the unit as well. 

The other weird thing is the firmware versions reported on the iDRAC. 

One supply states it is at 02.08.00. The failing one states 08.07.00. 

From what I can tell on the support site firmware Version 00.01.32,A02 is the latest... 

scap1784

5 Posts

September 14th, 2015 19:00

LCD

E1614 Power Supply 2 (570 W) error. Check power supply

iDRAC log:

2015 Sep 15 00:51:13 os[26004] user login from 172.16.xx.xx
2015 Sep 14 03:41:31 os[5339] user closing session from 172.16.xx.xx
2015 Sep 14 03:08:53 os[2232] user login from 172.16.xx.xx
2015 Sep 14 03:08:30 fullfw[473] Power Supply 2: Status = 0xb841, IOUT = 0x0, VOUT= 0x10, TEMP= 0x0, FAN = 0x0, INPUT= 0x8
2015 Sep 14 03:08:18 fullfw[473] Power Supply 2: Status = 0x3841, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x8
1970 System Boot 00:00:34 fullfw[473] Power Supply 2: Status = 0x00, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x0
1970 System Boot 00:00:34 fullfw[473] Power Supply 1: Status = 0x00, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x0
1970 System Boot 00:00:31 fullfw[465] Power Supply 2: Status = 0x3841, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x8
1970 System Boot 00:00:31 fullfw[465] Power Supply 1: Status = 0x00, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x0
2015 Sep 14 02:55:57 fullfw[468] Power Supply 1: Status = 0xc41, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x80, INPUT= 0x0
2015 Sep 14 02:55:41 fullfw[468] Power Supply 1: Status = 0xb841, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x0
2015 Sep 14 02:55:27 fullfw[468] Power Supply 1: Status = 0xb841, IOUT = 0x0, VOUT= 0x10, TEMP= 0x0, FAN = 0x0, INPUT= 0x8
2015 Sep 14 02:36:48 os[9968] user login from 172.16.xx.xx
2015 Sep 14 02:17:33 os[8187] user closing session from 172.16.xx.xx
2015 Sep 14 01:53:57 os[5998] user closing session from 172.16.xx.xx
1970 System Boot 00:39:45 os[5212] user login from 172.16.xx.xx
1970 System Boot 00:39:21 fullfw[468] Power Supply 2: Status = 0x00, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x0
1970 System Boot 00:39:21 fullfw[468] Power Supply 1: Status = 0x9841, IOUT = 0x0, VOUT= 0x10, TEMP= 0x0, FAN = 0x0, INPUT= 0x0
1970 System Boot 00:39:12 fullfw[461] requested system powerup
1970 System Boot 00:38:27 os[5029] user login from 172.16.xx.xx
1970 System Boot 00:01:38 idrac_discovery[1540] Discovery and Handshake disabled.
2015 Sep 14 00:29:53 fullfw[480] Power Supply 1: Status = 0xb841, IOUT = 0x0, VOUT= 0x10, TEMP= 0x0, FAN = 0x0, INPUT= 0x8
2015 Sep 14 00:29:44 fullfw[480] Power Supply 1: Status = 0x3841, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x8
2015 Sep 14 00:28:38 fullfw[480] Power Supply 1: Status = 0xb841, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x0
2015 Sep 14 00:08:59 os[1890] user login from 172.16.xx.xx
2015 Sep 14 00:08:11 os[1731] user login from 172.16.xx.xx
2015 Sep 14 00:07:19 fullfw[480] Power Supply 1: Status = 0x9841, IOUT = 0x0, VOUT= 0x10, TEMP= 0x0, FAN = 0x0, INPUT= 0x0
2015 Sep 14 00:07:07 idrac_discovery[1553] Discovery and Handshake disabled.
2015 Sep 14 00:05:54 fullfw[480] Power Supply 2: Status = 0x00, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x0
2015 Sep 14 00:05:54 fullfw[480] Power Supply 1: Status = 0x840, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x0

scap1784

5 Posts

September 14th, 2015 19:00

In addition to this error I am getting another error regarding not having enough power if I try to use my LSI HBA SAS card 9200-8e. If I look in the DRAC my max power usage is a little over 200 watts and I don't think this little card uses more than 20 Watts so I don't know how I could possibly be out of power. How does the R710 do this calculation and is there anyway to get it to ignore the error. It goes into an infinite reboot cycle right now. 

System log showing both the above and current error. 

  Sun Sep 13 2015 21:09:46 An under voltage fault detected on power supply 1.
  Sun Sep 13 2015 21:09:45 The power input for power supply 2 has been restored.
  Sun Sep 13 2015 05:00:25 The system performance restored.
  Sun Sep 13 2015 05:00:25 The system performance restored.
  Sun Sep 13 2015 04:59:11 The chassis is closed while the power is on.
  Sun Sep 13 2015 04:58:16 The chassis is open while the power is on.
  Sun Sep 13 2015 04:10:56 The system performance degraded because power capacity has changed.
  Sun Sep 13 2015 04:10:56 The system performance degraded because power exceeds capacity.
  Sun Sep 13 2015 04:09:08 The chassis is closed while the power is on.

scap1784

5 Posts

September 15th, 2015 11:00

I have tried swapping the PSU but whichever slot that the PSU is in is the one that fails (so long as both are installed). I am already running the most up to date bios. Additionally this failure happens immediately when there are two PSUs and is very reproducible (it never doesn't happen). As for the LSI HBA SAS card, non of the other PCI slots are populated and I have 2x5650 and 12x8G mem installed. There are all six disk bays populated with 1TB sata drives. 

scap1784

5 Posts

September 15th, 2015 18:00

bad: CN-OJ98GF-16293-980-00FP-A01

good: CN-OT327N-16293-08S-02RR-A00

I tried both PCI (855) 935-7526 *** and PCI 4 with no luck on the card. I will look over the manual again to see if there is a perferred slot that I am missing. 

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