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August 18th, 2019 01:00

R720 motherboard LifeCycle loops

Hi, I have r720xd Server, with lifecycle loop. I have tried all solutions, and understood that I need to change motherboard. My motherboard is 0T0WRN rev a10, can someone help with list of compatible motherboards. FA7A7466-AFDF-48DB-AD65-92F4A8257228.jpeg

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9.6K Posts

August 19th, 2019 07:00

Kudelka,

What specifically are you seeing, are you getting any errors indicated? Also, where is the server located, as the motherboard part number is showing as a Chinese/Russian version, and I also am not seeing an alternative to that specific board, if in those regions. 

Let me know.

3 Posts

August 19th, 2019 13:00

Hi, server located in Russia.

I tried this https://www.dell.com/community/Systems-Management-General/Dell-Lifecycle-Controller-loop-after-trying-to-boot-into-it-once/td-p/5038174

This https://www.dell.com/support/manuals/us/en/04/poweredge-r720/720720xdom-v3/system-board-jumper-settings?guid=guid-97711540-e0a0-4efd-b237-31ee646035a6&lang=en-us

 

This (CPLD 103 same as in my situation)https://serverfault.com/questions/551716/dell-poweredge-r720xd-stuck-in-bios

 

BIOS Version
1.4.8
Firmware Version
2.63.60.62
IP Address(es)
192.168.0.120
iDRAC MAC Address
90:B1:1C:31:B0:0A
DNS Domain Name
 
Lifecycle Controller Firmware
2.63.60.62
IDSDM Firmware Version
N/A

 

And i saw 1 jon in Queue: (RAC0619: Lifecycle Controller is unable to delete the selected jobs. Wait until Lifecycle Controller completes the current tasks and the system completes Power-on Self-test (POST).)  -

    JID_332028593576 Configure: RAID.Integrated.1-1 Scheduled (0%)

 

 

and cant delete it.

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9.6K Posts

August 22nd, 2019 11:00

Thank you for providing those details. Quick clarification, when you said you took the system to its Minimum to POST configuration, as well as cleared the NVRam, as described in the first two links you provided, did you also disconnect all USB devices from the system as well? If not would you be able to retest the Minimum to POST with all external connections removed as well? If by chance the server proceeds past the hang point then we need to think about updating the BIOS, as it is currently 9 updates behind. With the iDrac being current, that is also likely causing an issue. 

Now it being that far behind we can't jump to the latest version, but instead must walk it up. I would do these in order

2.0.19

2.2.2

2.5.2

2.6.1

2.7.0

3 Posts

August 22nd, 2019 14:00

I have tried POST without any USB devices, but it didn't help. I have access to IDRAC, but I can't update BIOS.

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4 Posts

December 14th, 2020 09:00

How did you solve the problem?

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