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March 2nd, 2017 10:00

R910 : Storage backplane voltage regulator has failed.

Good morning, please have a problem, in Server R910

- Server R910 not booting

- LCD Indicate 2 error code:

   - E1000  : Failsafe voltage error. Contact support.
   - E1219 : Disk Backplane power failure. Check BP power cable.

We have Remove and reseat the backplane ( P/N J565K  x 16 HDDs ) and  remains the same

Please , need help!!

SIncerely

Cesar Rocha.

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March 6th, 2017 09:00

Good morning Robert ,,, thanks for your communication.
We have already done everything indicated, and even we have removed all parts of the MotherBoard ,,,, also the battery of the MotherBoard.
We have left it free all weekend, and still the same. Now shows on the LCD: AT: Undefinid ,,,, then System Booting ,,, after a moment the same errors appear: E1000 and E1219.

When we press then the button System identification after AT: Undefinid,,, indicates Not Post Code

I ask:
We must change the Backplane of 16 HDDs ???, Should we change some other part ???
To be able to import it at the same time and not to delay more time. Our client is in need of this solution already, because his database is planted.

Server R910: SVC TAG

 

Sincerely 

Cesar R.

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March 9th, 2017 09:00

We can not clear the hardware logs, as the R910 switches on for a moment, goes off and displays error E1000 and E1219 on the LCD.
While it is on, 1 times the LEDs on the CD-ROM and HDDs flash, then the LEDs will not turn on anymore.

Even though the R910 does the System booting, the Screen shows its Memory Post, Processors, a few seconds and the Server goes off (only the LCD remains with its errors E1000 and E1219)

Please, need help.

Sincerely.

Cesar R.

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February 1st, 2025 01:00

So Cesar, did you ever find a solution?

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February 3rd, 2025 07:15

Hello @enelson1961, how can we help you? Let us know if you have any problems that may need troubleshooting. https://dell.to/4hDW43e

Respectfully,

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