Server not booting stopping on BIOS error message

Kuelmapp,

The error you are seeing isn't stating that there is an issue with the power supplies, but that the hardware installed is asking for more power than the power supply can handle. Did you add anything to the server, such as additional dimms, or processors since seeing the error appear? If so then that is likely what pushed it over the limit. If you let me know the server model and watt power supply installed I can let you know the options.

Hi Chris  here are the details:

Dell R730
service tag HDCLQ52
2 x 10G-PCIE2-8C2 Myricom dual port 10 GbE
2 x Emulex LPe16002B, Dual Port 16Gb Fibre Channel HBA, Low Profile

My point is I don't think it is over the limit, but this error is being triggered regardless and stopping the server from booting. The PSUs are only running at about 20% when the server is up and running, so why there would be a big start-up increase makes me suspicious that the error is accurate.

Thanks for helping - P

Make sure power settings in the BIOS are not set to "Power Saver" and are set to "Performance".

I agree with Flash, verify the power supply is set to Performance. You may also want to make sure that the server is up to date and current on the BIOS, iDrac, and Controller as well. If need me there is a 2000w power supply you can upgrade to as well, part J5WMG.

The server is up to date firmware wise, well as of about 3 months back when I produced a R730 update CD to baseline all 15 of the servers we have. Incidentally most do not suffer from this issue.
I will now go and check they are all set to "Performance" hopefully via iDRAC, if it is only listed in BIOS then it may take a while to check as they are all in service.
I've also now raised a formal support case for this, so will keep you all informed as this progresses.

P

dear sir, 

I have also the same issue, I checked everything I didn't add anything additional. I'm using DELL POWER EDGE R330 V3 server, please help me to solve the issue. 

sam. 

Millertime-FL,

The error is caused when the hardware installed and/or the load of the server causes the power draw to above the capability of the power supplies. What I would suggest is to start by verifying the BIOS and iDrac are up to date, then if needed minimize the hardware, such as memory, to see if that alleviates the error. Also could you confirm your settings in System Profile Settings in the BIOS.

Let me know what you see.

@Dell-ErmanO 

iDRAC is up to date, it has been running at 2.75.75.75 for quite some time.  I am able to move past the error screen, simply pressing F1 has fixed this issue.  However, my concern is that we have seen this on a few of our Dell PowerEdge R630's recently (all running same hardware configuration, BIOS / FW versions), so I am trying to figure out what is causing this issue.  All of these units are a few years old, but I find it unlikely they are all experiencing hardware failures.  

Is there anything else I can check or test in order to try and narrow this down?  It just seems unlikely that all 3 servers would have one or multiple hardware failures such as RAM, PSU, etc.  This only seems to occur when the server is rebooted for a Windows Update, but not every single time and update is applied.  

@DELL-Chris H 

BIOS and iDRAC are up to date, to verify, I ran the latest Server Update Utility (December 2020), the only updates applied were for the NIC, and the RAID controlller.

I'm not sure what you meant in your previous post by "minimize the hardware such as memory, to see if that alleviates the error".  Unless you are saying I should start removing pieces of hardware such as a stick of ram, a proccessor, etc. to see if we can narrow down a bad component.  

Lastly, you asked about the System Profile Settings in the BIOS, here is what I've got:

System Profile - Performance

CPU Power Management - Maximum Performance

Memory Frequency - Maximum Performance

Turbo Boost - Enabled

Energy Efficient Turbo - Disabled

C1E - Disabled

C States - Disabled

Write Data CRC - Disabled

Collaborative CPU Performance Control - Disabled

Memory Pat_rol Scrub - Standard

Memory Refresh Rate - 1x

Uncore Frequency - Maximum

Energy Efficient Policy - Peformance

Number of Turbo Boost Enabled Cores for Processor 1 - All

Number of Turbo Boost Enabled Cores for Processor 2 - All

Monitor/Mwate - Enabled

Hi,

Systems profile settings seems good to me. If there is no additional hardware or PSU failure then it may related power budgetting inventory. It is managed by iDRAC. Could you check iDRAC version if it is older than this please first update iDRAC 2.75.75.75 https://dell.to/39GXPvh

Afterward please reboot the iDRAC and warm reboot HOST and I expect it will resolve specific timeout condition leading to this error. If problem persists please reset iDRAC and reboot HOST again. Reset for iDRAC https://dell.to/35QHKC0

Hope this can help!

Hey there,

if Erman's steps did not solve the issue at all it is very likely that one of the PSUs is causing this error.

Anything PSU specific in the server logs?

Something like:

If yes, you should replace the faulty PSU.

Here is an article giving some options on how to gather logs:

https://dell.to/2NhHvcL

BR
Stefan

Did you ever reduce the hardware installed to see if the error stops? When I referenced that in the previous message regarding the memory, I meant removing some of the dimms to lower the load on the server to see if that clears the error. Also could you clarify how much memory is installed, as well as what size power supplies are installed?

Thanks.

@DELL-Chris H 

The server was able to boot just by us pressing "F1", so it isn't in a "down" state or anything like that.  My concern is that we have had three of these servers (All R630's) have this happen within the past month or so.  I know for a fact that they aren't spec for spec the same, but similar.  I do know that one of them has 750W PSU's, and the other has 495W PSU's, both running the latest BIOS / LCC firmware.  

To answer your question though, I did not reduce any of the memory or anything, because I was able to get the server up and running. I'm just trying to investigate what is causing this, as one of these happened at one of our customer sites.  

Hi.

The message behind UEFI0060 is: Power required by the system exceeds the power supplied by the PSUs. Continuing to restart the system may automatically turn off the system without any notification.

Did you upgrade components on the systems? 

Are they connected to the same UPS?

Any thresholds set in iDRAC?

BR