Unsolved
6 Posts
0
2042
June 16th, 2022 23:00
Server Won't Boot
I have a Dell PowerEdge R730xd server that won't boot. It had previously been working without major issues for about 2 years. It's power was accidentally cut off (which has happened before), and now I can't get it to boot.
I had originally thought the problem was due to a damaged RAID card. I replaced that with a different card from another R730 server, but I'm still not able to get the server to boot. I'm able to see the hard drives, the RAID card appears to be loading, diagnostics aren't showing any issues, but when I try to boot, it hangs on the message: "Booting from Hard Drive C"
The only error I do see happens when I try to launch the RAID configuration wizard.(Apparently I ran out of pictures I can upload, but message is "Unable to load RAID configuration wizard (STOR0502)".
OS is Debian. The RAID is made up 11 drives, the drive at index 9 is unrelated storage.
A couple of possible thoughts on why I'm having the problem, but I don't know how to diagnose or validate these:
1. There's a loose wire/connector/damaged board/whatever somewhere. (Does the system tests all passing rule this out?)
2. There's something I need to configure with the RAID card that I don't have set up correctly. (Where would this be configured?)
3. The grub bootloader somehow was corrupted. (How would I test this?)
Thank you in advance to anyone who is willing to help. At this point, I'm not even sure what to try.
Front Looks Good
Loading Raid 1
Loading Raid 2
Loading Raid 3
DELL-Shine K
4 Operator
•
3K Posts
1
June 17th, 2022 01:00
What storage controller you have on the server? If you have access to iDRAC you can check virtual disk status and LifeCycle Log on iDRAC to get more details.
STOR0502 means system not able to detect storage controller on the system. IS this message seen with old controller or new controller.
Some of the picture is not showing here. If picture have service tag then it will not get uploaded. If that is the case you can hide service tag and upload.
et_al_etc
6 Posts
0
June 17th, 2022 21:00
I'm getting that error message with the new RAID card installed. (Is a RAID card the same thing as the storage controller? Or is it part of the card? Sorry if these are simple questions; hardware is not my forte.)
I believe I have a "Dell HBA 330 Mini" Storage Controller, although I will admit, I don't understand what that means.
I've posted some photos below of what I believe to be the LifeCycle log (if it's not, let me know!). Note that the failure happened the evening of 6/15. I can see logs for the old RAID card being missing and the new card being there after being replaced. I can also see the aforementioned RAID card error.
There's also some logs that looks like the integrated storage controller is detecting the Hard Drives (Disks).
The only other thing that caught my eye was the "Patrol Read", but I think that's just informational.
Thank you for your help, and please let me know if there's any additional context I can provide!
DELL-Young E
Moderator
•
5.3K Posts
0
June 19th, 2022 19:00
The only other thing that caught my eye was the "Patrol Read", but I think that's just informational. -> this doesn't really have nothing to do, in my opnion
But could you please confirm if you see controllers/disks from Lifecycle Controller?
et_al_etc
6 Posts
0
June 19th, 2022 21:00
I'm able to see both the discs and the Integrated Storage Controller listed under the hardware inventory in the Lifecycle Controller. (If there's somewhere else I should be checking, please let me know!) Interestingly, it shows two "Integrated Storage Contoller 1"s. I'm not sure if that is expected or not.
The one thing I noticed is that the hard drives are Non-RAID, although they are, in fact, a RAID array.
EDIT: It won't let me upload any more images, but I'm able to see the disks listed as well.
Thank you again for your help, and please let me know if there's any other context I can provide!
DELL-Young E
Moderator
•
5.3K Posts
0
June 20th, 2022 00:00
it shows two "Integrated Storage Contoller 1"s. I'm not sure if that is expected or not. -> If you have two channels, that is fine. I'd suggest that If you want to make sure + if still your system is in warranty, you call in and have techsupport analyze the logs, it's the most accurate way to help you.
et_al_etc
6 Posts
0
June 20th, 2022 02:00
I can check, but I seriously double it still has a warranty. If there's something else, let me know, but it sounds like I'm on my own on this.
Dell-Martin S
Moderator
•
3.5K Posts
0
June 20th, 2022 06:00
Thank you please provide feedback if you are finished with it.
Regards Martin