'System Services Update Required'

Question

Hey all,

I know this is probably covered somewhere but I've searched a lot about it and the information is nothing but contradictory and confusing and it's something that I don't want to get wrong.

I get this message during POST messages and can't hit for the iDRAC interface. I'm looking to resolve it but don't know if it's a problem with iDRAC, the LifeCycle controller or the USC. the server is running Ubuntu and I've installed Nagios and OpenManage and I get a message saying: "Controller 0 [PERC 6/i Integrated]: Firmware '6.2.0-0013' is out of date", but I don't know how to reliably update it under Ubuntu. All guides seem to be for Redhat and Suse. Is there a LiveCD that I can use to fix/update the firmware?

Kevin

DELL-Rey G · Accepted Answer

The idrac and LifeCycle Controller are 2 halves of the same coin. ideally you want to update them both to the latest version on the support site. Because you are running Ubuntu, that might be a little more difficult if the Dell Update Packages (DUPs) dont run correctly under that OS. I have not tried it on that one. there are a few ways to tackle this:

1. if you can download the idrac and LC dups and run them from within the OS, that would be easiest

2. you could try pulling power from the system for 30 seconds to reset the LC, plug power back in, then wait at least 1 minute before actually powering on the system. It is crucial that you wait so the idrac can complete its bootup while the system is off. if you have the small lcd on the front of the system, once it responds to buttons, power on the system.

3. if step 2 clears the message and you can F10 into the LC, use the Platform Update function to update the LC.

4. its possible that you may have an old enough idrac and LC that you MUST use an OS based update package, and if that is the case, and step 1 doesnt work for you, then you will need to do one of two things.

a. you can use the omsa live disc to boot from, then run the idrac and lc dups from a usb key.

linux.dell.com/.../om71-firmware-live

b. install and create a repository with repository manager 1.5, then create a bootable update disc for your model system.

there is a video at this location that can show you how to create a bootable iso for your system.

en.community.dell.com/.../1767.dell-repository-manager.aspx

there is a 3rd option called the systems build and update utility, which you can boot to, but then you will need the Dell Server Update Utility 7.1.1 or later for the update packages. This iso is 5+GB and requires a Dual Layer disc.

Tomas Kalabis · Accepted Answer

Hi, i had same problem as you !!! here is how to fix it: tomaskalabis.com/.../

kevpatts · Answer

Thanks, I was able to update most of the firmware using that CD image and repair the System Services login via the iDRAC web interface.

Just to note anyone who's using that CD image, for the inventory to be successfully run you need to:

1. Change the "vuser" password using "sudo passwd vuser"

2. Successfully log into the OpenManage interface

3. Wait about 5-10 mins.

SteamingLabeouf · Answer

Hey all, sorry to resurrect but this thread turns up looking for the phrase about the system services and an update required so I wanted to chip in what I did for a T310 that does not have a DRAC/LCC;  I just flashed the BMC using the EXE in Windows.  OMSA was kicking me out to the login screen after entering the credentials until this flashed too.

PowerEdge Hardware General

"System Services Update Required"

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