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27139
June 29th, 2015 07:00
T410 Voltage Sensor fail
I have a T410 that shuts off after about 30 seconds with no errors or warnings, When I ran the Hardware Diags, the system failed with a failure code of: Error Code IPMI 2900:0221, MSG, System Board:: Voltage Sensor (5V PC) State Asserted "System Board". I am not able to stay logged onto the server in normal mode but can keep the server running in Safe Mode. I was not able to locate any errors in the Windows logs that indicate anything amiss in the OS, By the time the remote location notified us that they were experiencing issues with this unit constantly rebooting the RAID has experienced massive disk corruption which I was able to correct with Disk Check. The server will boot with no errors or messages and then just power off after about 30 seconds with no warning. Can this component be replaced and is so then what would be the part #, Since this is out of warranty I am looking for any assistance possible to repair this issue as this is still a good server that just happened to fail following the warranty expiration.
Thank you
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DELL-Chris H
7 Practitioner
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9.7K Posts
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June 29th, 2015 10:00
Oscar1976,
The error you are seeing (2900:0221) is referencing something existing in the hardware log of the iDrac. It normally is a reference to an error in the past. If you access the iDrac web interface and go to hardware logs, you can verify if this happened previously. Normally the error return for an issue that is currently happening will start with 4400:. When does it show this error occurring? Also, If you clear the hardware log 32bit diags won't report that error.
With what you are describing it sounds like an OS issue, but I would suggest making sure that the server is up to date on BIOS, iDrac, and Raid Controller. As those being excessively out of date can causes issues like this as well. Would you also confirm what controller is installed, as well as where those devices versions are currently?
Also, in the OS could you go to System - Advanced Settings - Startup and Recovery and then verify that the is NOT a checkmark in the Automatically Restart box. This is to see if there is a STOP code that occurs before the shutdown
Let me know what you see.
oscar1976
3 Posts
1
June 29th, 2015 15:00
Issue has been resolved, Reset the server settings Unified Server Configurator, Even though the Watchdog timer was disabled, the logs were reporting that this was restarting the server. After resetting the settings, the server was still rebooting. Ran OS install from within the Unified Server Configurator and the unit was then able to stay running. Removed the old version of Open Manage and installed the latest version. Server is not stable.
oscar1976
3 Posts
1
June 29th, 2015 15:00
Watchdog timer was listed in the Diag logs as the source of the restarts, reset the settings but the server continued to reboot. Used Unified Server Configurator to install the OS (This actually just fixed any issues it had as the programs are all still functional and present. Once the OS was repaired, Removed Open manage and installed the latest version. The server is now very stable. Please disregard the prior response as I mistyped and stated the server was not stable. This is now a good server and this can be marked as a suggested answer