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November 14th, 2023 06:02

PDR1001 Fault detected on R320 server

Good Day,

I installed a new Crucial BX500 500GB 3D NAND SATA 2.5-inch SSD (CT500BX500SSD1) in a Dell PowerEdge R320 Server , Thereafter I picked up an error . I ran a disk check and the drive looks healthy. 

Please advise on what I could do to clear the error ? and should I be concerned about the error ?

Regards,

Jason  

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2.1K Posts

November 14th, 2023 10:47

Hello, I would like to share a few things that come to my mind. First of all, if this is a later purchased disk, whether it is Dell-certified or not may be the reason for this warning. You can clear the hardware logs using OpenManage Server Administrator (OMSA) or pull a controller log using OMSA if the controller has logging capabilities. If the error message still persists after these steps, it could be an active error. You can try different slots.

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16 Posts

November 15th, 2023 03:10

I believe PDR1001 error comes up when the drive is failed.


If the drive installed is a non dell drive there are possibilities that the part may work or may not, as non dell parts are not tried and tested.

if you have any data stored on the drive back up the data.

- clear the system event logs from idrac if it is configured or can also be cleared from bios.
- try a cryptographic erase to the drive.

- update the firmwares to the latest version for the drive including bios and idrac.


Regards,

Sakshi.

Moderator

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3K Posts

15-11-2023 03:49 AM

Hi,

 

CT500BX500SSD1, seems to be a desktop/client drive which cannot be used on an Enterprise server. You might want to check/look for an enterprise drive. Say example, MZ7WD960HAGP. Dell part# 39KRG. 

DELL-Joey C

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November 20th, 2023 12:25

@Sakshi_B​ 

Thank you for your response ! 

How would I perform a cryptographic erase? and what does this entail as we already complete full initialization on the SSD drive...

Regards,

Jason

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16 Posts

December 2nd, 2023 18:40

Hello @Jasonlosean,

Apologise for a late response, 

Check the link below to understand a cryptographic erase on a drive:

https://www.dell.com/support/manuals/en-us/poweredge-r6525/perc11_ug/cryptographic-erase?guid=guid-9428d62f-5947-47f6-adc7-86b5d12ad71c&lang=en-us

If you have errors occurring on the drive we can try making a cryptographic erase. Update the drives firmware to the latest version. Including BIOS and idrac and check if the if the errors are still seen.

If the error still reflects after performing the above troubleshooting, I would advise you to get the drive replaced.

Regards,

Sakshi.

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