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November 15th, 2018 08:00
DELL PowerVault MD3260i Failed Disk Pool
Hey guys!
I have a customer that recently had an alarm with their Dell PowerVault MD3260i when I checked it there were 3 physical disks had a failed status.
After working with them for a while, we could revive all 3 disks but the Disk Pool still has the Failed Status.
Dell storage manager recovery procedure recommends deleting the disk pool and recreating it again. It also states that this would erase all data in the disk pool. That is not an option being this a hospital.
If I add more drives to the disk pool, and expand the storage space, would I be able to recover the disk pool?
If I add hard drives to the storage, would I be able to copy the data from one Disk Pool to another?
Also, the hospital's most recent backup dates were 2 years ago, so, risking data is not something we want to do.
DELL-Josh Cr
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November 15th, 2018 10:00
Hi,
What raid level is being used? The data may be gone and the safest option is to go to a data recovery company.
ralgeju
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November 15th, 2018 11:00
Greetings Josh,
The disc pool is on a RAID 6 with 2 discs preservation.
DELL-Josh Cr
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November 15th, 2018 12:00
The data may be gone, data recovery services such as ontrack are the safest way to go.
ralgeju
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November 15th, 2018 13:00
DELL-Josh Cr
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November 15th, 2018 14:00
The RAID 6 allows for 2 failures and you have 3, you are not going to be able to do a replace disk.
ralgeju
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November 15th, 2018 16:00
We were able to “revive” the 3 disks. Doing a further troubleshooting, we found that only one was really affected.
We are still not able to replace the disk or remove the failed state from the disk group.
DELL-Josh Cr
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November 15th, 2018 16:00
Have you tired doing it from command line?
ralgeju
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November 15th, 2018 17:00
No.
What do I need to do?
DELL-Josh Cr
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November 16th, 2018 06:00
Page 260 https://topics-cdn.dell.com/pdf/powervault-md3200_cli-guide_en-us.pdf
joviksha
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November 17th, 2018 01:00
Hello Folks,
The data may be gone, data recovery services such as ontrack are the safest way to go.