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1422
April 24th, 2019 15:00
TL4000 - Remove 'ghost' drive
Our TL4000 had two drives in it, one LTO6 (HH) and one LTO4 (HH) for our older media. A while ago the LTO4 drive failed so I removed it, but the TL4000 still is reporting it's presence to the host OS in a 'failed/offline' state. The front-screen shows an exclamation mark (!) under the drive slot the LTO4 was in. I've tried rebooting the whole thing but it still won't go away. I can't put the LTO4 back in because it was causing the whole library to lock up when it was initializing. It's currently still in the 'annoyance' category as the LTO6 drive still works fine, but the host OS and Backup Software give me an error every time I restart things because the TL4000 still appears to be reporting the failed drive.
Any thoughts? Thanks!
tapelibraryfixer
2 Intern
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427 Posts
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April 25th, 2019 04:00
You could reset the library to defaults, just remember to save the settings before you do.
DELL-Sam L
Moderator
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7.7K Posts
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April 25th, 2019 08:00
Hello jack.dobiash,
Did you try & flash the library firmware? If you have tried to upgrade the firmware & it still hasn’t taken the old drive away, then you will need to restore the TL4000 back to factory.
Please let us know if you have any other questions.
jack.dobiash
30 Posts
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April 30th, 2019 19:00
Thank you both! I tried updating the Firmware and that didn't fix it, but a Factory Restore worked (luckily these things don't have a ton of configuration to them :) )