Unsolved
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1654
October 4th, 2023 22:30
Dell Command Update - Stuck on "Initializing"
Precision 3630 - Windows 11 Pro 22H2 - all other latest updates installed
Recently my Dell Command Update program does not function properly. When I click 'Check' it comes up with the main 'Operation in Progress' with "Initializing" below it and the status bar scrolling. It will stay like this for over 24 hours. It did this on v4.9 and now v5.0.
I have uninstalled it and re-installed it multiples times with no luck.
I have also tried to install and use the 'Universal Application" version and I get the same results.
I am running Norton 360 and I do not see the app blocking it anywhere either.
I am at a loss on why this program stopped working and being able to check for updates. Any assistance would be greatly appreciated. Thank you!
tjRTP
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1 Message
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October 6th, 2023 16:04
This is also happening for both 4.9 and 5.0 on Windows 10 version 22H2 on a Precision 5540 that just installed the latest Dell Firmware update.
dgerding93
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1 Message
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June 12th, 2024 06:40
Same here. I'm using a Dell Precision 7520 with W10 22H2. I tried Sell Command Update 4.9 5.0 5.2. Even the newest version 5.3 have got the same problem. I even tried downgrading or disabling the antivirus scanner. It seems that only my notebook in our company is affected. Other notebooks, even other Precision 7520s, do not have this effect. Even importing the settings from working devices did not help to solve this problem.
So you're not alone =')
wtw77
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September 23rd, 2024 22:27
Anyone come up with a solution yet? Currently on the latest 5.4 and still does the same thing. This is beyond frustrating.
wtw77
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October 24th, 2024 03:14
Still having this issue, very annoying.....anyone found a solution yet?
b_cipp
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1 Message
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November 4th, 2024 19:54
I've recently been able to fix this (I've had this issue since July 2023).
I first uninstalled Dell Command Update, then I manually deleted every registry entry I could find that had CommandUpdate in its key or value (used regedit.msc on Windows 10). After that, I installed the latest version of Command Update and it successfully worked / updated my laptop.
(edited)