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May 16th, 2024 09:01

Dell Precision 7780 BTX boot issues after Windows 11 updates

I only purchased this machine a few months ago but have had two major incidents with updates already. The last one happened yesterday with a longish Windows 11 update. Once the update was complete, the machine rebooted but was in 'manufacturer mode' with the fan whirling at maximum speed and the service tag removed from the Bios completely. Fortunately, I figured out how to rectify this but it got me thinking about what would happen with someone who isn't as clued up as me? This is a really bad customer experience and I feel very disappointed with Dell. I thought the first incident that happened after a Dell Bios update was an isolated one, but when it happened again after a Windows 11 update, I'm beginning to think there is something that Dell hasn't picked up on here. This needs to be addressed urgently and I am now considering buying from another company in the future as Dells customer experience is really poor. 

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May 17th, 2024 08:29

Hello,

Have you checked in the update history, to see if something else aside the .net and monthly windows update got by chance added alongside ?

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17-05-2024 09:04 AM

@mazzinia_​ These are the items that were updated on that date:

- Windows Malicious Software Removal Tool x64 - v5.124 (KB890830)
- 2024-05 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 (KB5037591)

4 Operator

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1.1K Posts

May 18th, 2024 02:16

so, not the monthly service pack but just those. Even more weird, in this case

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23-05-2024 21:12 PM

@mazzinia_​ I'll have to report when it does it again. It did another update yesterday and all was OK so let's see what happens. 

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