UNSOLVED

KrsinicN

updated

3 years ago

Closed

K

KrsinicN

1 Rookie

7 Posts

0

627

March 29th, 2023 19:00

Dell Precision T7810 getting memory error (amber led 2.7) when upgrade cpu`s

Hey, does anyone know what might be the problem I'm currently running T7810 with dual cpu E5-2620 v3 , 32Gb of 2133mhz ddr4 (4x8gb) with 685W psu, and when i attempt to upgrade CPU's to E5 2697 V3 or E5 2690 V3 it just doesn't post, every time i get this memory error amber led 2+7, new CPU`s are paired with same stepping and batch numbers. Thanks in advance!

  • KrsinicN

    1 Rookie

    7 Posts

    184

    0

    Posted March 29th, 2023 19:00

    I have sent you PM

  • DELL-Cares

    Moderator

    27815 Posts

    652 Points

    185

    0

    Posted March 29th, 2023 19:00

    Hello, I see you are looking for technical assistance. If you need our help, you can start a private message with us and we will be happy to assist you.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program
    , Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice

  • KrsinicN

    1 Rookie

    7 Posts

    179

    0

    Posted March 29th, 2023 20:00

    Did all the above every time I have attempted the upgrade 

  • Chino de Oro

    11 Legend

    8458 Posts

    46451 Points

    180

    0

    Posted March 29th, 2023 20:00

    Don't know if this could help, but doesn't hurt to try.

    1.  Check memory for any coming loose during upgrade.  Reseat if necessary.

    2.  Pull coin-cell batt for 10 min., give it a fresh one while working at it.

  • Chino de Oro

    11 Legend

    8458 Posts

    46451 Points

    171

    0

    Posted March 30th, 2023 00:00

    Did you test with old CPUs to see memory error go away? 

    Also, start the new CPUs troubleshooting.  Test with single CPU and move all RAM to supported configuration. 

    Clear cmos for each run (borrowing the blue jumper from password)

  • KrsinicN

    1 Rookie

    7 Posts

    157

    0

    Posted March 30th, 2023 02:00

    I did all of that, with original E5 2620 v3 everything works perfectly, when I install only one 2697 or 2690 I don't get errors on led but still does not boot

  • Chino de Oro

    11 Legend

    8458 Posts

    46451 Points

    151

    0

    Posted March 30th, 2023 04:00

    You can test with a lower TDP pair like E5-2680 v3

  • KrsinicN

    1 Rookie

    7 Posts

    156

    0

    Posted March 30th, 2023 04:00

    Just to add i have tested new CPU`s in other machine and they working. Basically i have all troubleshooting, tested all components and everything works. I suspect that it might be PSU because new CPU`s are much higher in TDP (85 vs 145W) 

  • KrsinicN

    1 Rookie

    7 Posts

    144

    0

    Posted March 30th, 2023 11:00

    I could but i don't have those and i don't really want to buy fourth pair of cpu`s

  • bradthetechnut

    9 Technologist

    9649 Posts

    40713 Points

    70

    0

    Posted March 30th, 2023 18:00