‎Memory Dump W10 Precision 3420

Memory Dump W10 Precision 3420

I have a user with a Precision 3420, fully Windows updated and Dell driver updated, who, is getting a rash of Blue Screens lately. No changes in hardware or software. The error message was WHEA_UNCORRECTABLE ERROR (124).

In the past I would do Windows and driver updates and that solved it. Not this time. Here is the BugCheck analysis:

Microsoft (R) Windows Debugger Version 10.0.22549.1000 AMD64

Loading Dump File [C:\WINDOWS\MEMORY.DMP]

Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 19041 MP (8 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Edition build lab: 19041.1.amd64fre.vb_release.191206-1406

Machine Name:

Kernel base = 0xfffff804`37a00000 PsLoadedModuleList = 0xfffff804`3862a2d0

Debug session time: Mon Feb 28 15:21:31.308 2022 (UTC - 5:00)

System Uptime: 0 days 0:01:47.959

Loading Kernel Symbols

...............................................................

................................................................

............................................................

Loading User Symbols

PEB is paged out (Peb.Ldr = 00000000`00497018). Type ".hh dbgerr001" for details

Loading unloaded module list

.........

For analysis of this file, run !analyze -v

nt!KeBugCheckEx:

fffff804`37df7610 48894c2408 mov qword ptr [rsp+8],rcx ss:ffffda00`33746910=0000000000000124

7: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.

Arguments:

Arg1: 0000000000000000, Machine Check Exception

Arg2: ffffc48f1c71b028, Address of the nt!_WHEA_ERROR_RECORD structure.

Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.

Arg4: 0000000000010005, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

------------------

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec

Value: 4249

Key : Analysis.DebugAnalysisManager

Value: Create

Key : Analysis.Elapsed.mSec

Value: 5596

Key : Analysis.Init.CPU.mSec

Value: 1186

Key : Analysis.Init.Elapsed.mSec

Value: 10763

Key : Analysis.Memory.CommitPeak.Mb

Value: 95

Key : WER.OS.Branch

Value: vb_release

Key : WER.OS.Timestamp

Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version

Value: 10.0.19041.1

FILE_IN_CAB: MEMORY.DMP

BUGCHECK_CODE: 124

BUGCHECK_P1: 0

BUGCHECK_P2: ffffc48f1c71b028

BUGCHECK_P3: b2000000

BUGCHECK_P4: 10005

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

PROCESS_NAME: AdAppMgrSvc.exe

STACK_TEXT:

ffffda00`33746908 fffff804`37eb442a : 00000000`00000124 00000000`00000000 ffffc48f`1c71b028 00000000`b2000000 : nt!KeBugCheckEx

ffffda00`33746910 fffff804`36f715b0 : 00000000`00000000 ffffc48f`1c71b028 ffffc48f`03ceea30 ffffc48f`1c71b028 : nt!HalBugCheckSystem+0xca

ffffda00`33746950 fffff804`37fb636e : 00000000`00000000 ffffda00`337469f9 ffffc48f`1c71b028 ffffc48f`03ceea30 : PSHED!PshedBugCheckSystem+0x10

ffffda00`33746980 fffff804`37eb5d51 : ffffc48f`1c710be0 ffffc48f`1c710be0 ffffc48f`03ceea80 ffffc48f`03ceea30 : nt!WheaReportHwError+0x46e

ffffda00`33746a60 fffff804`37eb60c3 : 00000000`00000007 ffffc48f`03ceea80 ffffc48f`03ceea30 00000000`00000007 : nt!HalpMcaReportError+0xb1

ffffda00`33746bd0 fffff804`37eb5fa0 : ffffc48f`03ac00b8 f6fd2fe8`00000001 00000000`00000000 0020ba00`03871f84 : nt!HalpMceHandlerCore+0xef

ffffda00`33746c20 fffff804`37eb61f1 : 00000000`00000008 00000000`00000001 00000000`00000000 0386db84`0fc08548 : nt!HalpMceHandler+0xe0

ffffda00`33746c60 fffff804`37eb545b : 00000000`00000000 00000000`00000000 ffffda00`33746ef0 8b492847`8d491868 : nt!HalpMceHandlerWithRendezvous+0xc9

ffffda00`33746c90 fffff804`37eb7ca5 : ffffc48f`03ac00b8 184f8d4d`10478d49 ce8b4820`24448948 000e23e8`08428d4c : nt!HalpHandleMachineCheck+0x5f

ffffda00`33746cc0 fffff804`37f0d659 : fffd70e9`02518d41 048b4a38`468b49ff 25bbffff`feefe9d0 48484f8b`48c00002 : nt!HalHandleMcheck+0x35

ffffda00`33746cf0 fffff804`37e066fa : ed854d00`0386ed85 23e9ffff`fde1840f c0000225`bb000387 ccccccff`fffda5e9 : nt!KiHandleMcheck+0x9

ffffda00`33746d20 fffff804`37e063b7 : 00000000`00000000 00000000`00000000 00000000`03f82d92 00000000`00000000 : nt!KxMcheckAbort+0x7a

ffffda00`33746e60 00000000`741d82e8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x277

00000000`006fd21c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x741d82e8

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: 0x124_0_GenuineIntel_PROCESSOR_MAE_INTERNAL_PARITY_IMAGE_GenuineIntel.sys

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {7e2584db-2def-9a86-cc7c-1fcc158fa39a}

Followup: MachineOwner

---------

7: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.

Arguments:

Arg1: 0000000000000000, Machine Check Exception

Arg2: ffffc48f1c71b028, Address of the nt!_WHEA_ERROR_RECORD structure.

Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.

Arg4: 0000000000010005, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

------------------

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec

Value: 2796

Key : Analysis.DebugAnalysisManager

Value: Create

Key : Analysis.Elapsed.mSec

Value: 2781

Key : Analysis.Init.CPU.mSec

Value: 5453

Key : Analysis.Init.Elapsed.mSec

Value: 170527

Key : Analysis.Memory.CommitPeak.Mb

Value: 98