Precision 5820 and AMD RX 5700XT

Question

I have a 5820 with Windows 11 Pro installed. I had a nVidia Quadro K4200 before and now I try to replace it with a second hand RX 5700XT. Windows boots no problem and even uses the native resolution of the screen (Dell 2408WFP) at 1920x1200. However, from the Device Manager, in the Display adapters, it shows AMD Radeon RX5700 XT with a question mark. Right click on it to bring up the property and it shows the device status:

Windows has stopped this device because it has reported problems. (Code 43)

I had reseated the video card many times, even switching between the 2 x16 slots and no luck. I thought maybe the card is the issue so I plug it into another home-build computer which was bought almost 10 years ago and it works there (Windows 11 Pro also)

Secure boot is not enabled in both machines. UEFI is.

Doesn't anyone have any suggestion to what could be the issue? Or something to try? Please let me know if any more info is need to help with the diagnose.

Thanks,

Kaman

JOcean · Answer

This page at Helpdeskgeek may help. Have you tried to install the latest drivers either from Dell or at AMD?

Atlatron · Answer

Hello Kaman, i have 100% exact the same problem with same configuration! Did you find meanwhile a solution? Greetings Lance

cave35 · Answer

Hi, No I didn't find a solution. I tried a few things but some how I'm not able to post the results here.

Atlatron · Answer

Hi,thank you for your answer.Maybe the combination of the Dell Wokstation 5820 and the AMD RX 5700 graphics card is one of those rare combinations that just don't work, even though they should without a problem.What I had tried so far without success: > Update BIOS, use default settings, tried some settings which may affect PCIe> Fresh Windows 10 with default and all DELL recommended drivers> Microsoft GPU drivers and AMD GPU drivers> tried all PCIe Slots on the Mainboard> UEFI BootThe RX 5700 is working fine on an older DELL Workstation 5810 (used this GPU there for three years without a problem) allways getting the error code 43 on device Manager. I don't know what else to try....

Atlatron · Answer

I fixed it.

Failure was the BIOS Version. I downgraded to BIOS Version 2.0.2 (20 Jan 2020) and now the Graphic Card is working without any Problem, no error in the device manager.

So i don't know which BIOS Version is the "breaking point" that will start not work proper with the Radeon RX 5700 (I had the latest BIOS installed). I'm fed up with testing. So, 2.0.2 is working fine!

cave35 · Answer

Wow. Great work. I will give that a try.

Atlatron · Answer

Just let me know if that works for you too

MartinBaba · Answer

Where can I downolad the old version?

Chino de Oro · Answer

Here is version 2.0.2 https://www.dell.com/support/home/en-sg/drivers/driversdetails?driverid=yk17h&oscode=wt64a&productcode=precision-5820-workstation Post back the result will you

KuyaEddie · Answer

Thank you Chino - As I mentioned, everything that can be updated is updated. Im running A34 as well as the latest 20th April update.

I will try the bios downgrade just in case its a factor. But I am wracking my brain about it. What could the issue possibly be.

KuyaEddie · Answer

Could you post guide on how to downgrade the bios? I will be trying it on my 5810. (I have a rx 6600 XT that has intermittent issues. All stats show up correctly but multiple passmark runs just keep giving me single digit scores and fps results but sometimes passes with flying colours. Everything possible to update is updated.

Chino de Oro · Answer

The others were trying older BIOS versions to fix compatibility issue. Hoping that their T5820 system would recognize the RX 5700XT graphics card.

You do not have the same issue, your RX 6600XT was already working with the T5810. It is more like a performance issue. Unless your machine is not with the latest BIOS A34, then you may try updating to the latest. But if you are flashing with older firmware, it may not fix current issue and could create new problem (incompatible ME, EC). Maybe you should try to improve the RX 6600XT performance by updating the latest graphics drivers instead.

However, as your request, here is the latest BIOS A34 download page. To download, you just click on the Download (blue button) and save it to your computer. You can scroll down the page and click on Installation instructions for detailed steps to download and updating the BIOS.

Chino de Oro · Answer

For older BIOS versions, click on Other Available Versions on BIOS page.

Sometimes, minor things were overlook, maybe it doesn't hurt to go over these:

Try with older version of graphics drivers?

Test the card on both x16 slots (2 and 4)?

Reseat PEG cable?

Run pre-boot diagnostics?

Replace coin cell and reset cmos?

Shejken · Answer

The bios version 2.0.2 is the only one that works still (2025). Thanks for the tip!

LerdiPokemon14 · Answer

@Shejken​ i had problems with the latest bios and the 5700 xt. The driver would theoretically install but amd control panel will crash during its installation, and after a reboot, ill get error code 43. This is 100% the solution? I will get another 5700 xt to test with, some old r5 340 i found to use as a card for output works fine drivers wise, so im hoping it only takes this.

Precision Fixed Workstations

Precision 5820 and AMD RX 5700XT

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