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jscaceresl
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4486
April 11th, 2022 17:00
Precision 7760 not booting after BIOS Update
on April 10th 2022 Dell Command Update suggested a BIOS update. After performing the update, without any interruption or power loss, the computer stayed with black screen. When I pressed the power on button, the keyboard backlight turned on twice for a second, and also the Caps Lock led and the power led, but do not post or boot.
I have tried the hard reboot and BIOS Recovery 2 without success.
I think the BIOS Precision_7X60_1.10.1 have destroyed my computer. I'm trying to follow the steps described here (a similar problem) to downgrade the BIOS version with no results so far:
https://www.dell.com/community/Latitude/Latitude-5320-System-BIOS-Update-1-14-3-Blue-Screen-amp-Booting/m-p/8108256/highlight/true#M38621
Does anyone know how to solve this issue?
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Posted April 13th, 2022 07:00
Hello, Darkmoon5
Thanks for the advice! nevertheless, even though I bough the workstation last year, I cannot find the invoice, and dell is requesting it to provide support.
Trying to boot the system to install the former BIOS version.
2179
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Posted April 13th, 2022 09:00
If you click on the available formats there is a BIOS Recovery Image file
- BIOS_IMG.rcv
there should be instructions somewhere to explain a how to boot and install this after a corrupt Bios update.
2173
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Posted April 13th, 2022 12:00
Here are the instructions, but are not working, not able to start the BIOS Recovery 2:
How to Recover the BIOS on a Dell Computer or Tablet | Dell US
2166
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Posted April 13th, 2022 14:00
Then you have run out of options so contact Dell Support. as to your invoice, do you not have an account with Dell? the invoice would be there. all my purchases are on my dell account. Dell also email you the invoice when they ship your hardware.
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Posted April 14th, 2022 08:00
Thanks! I have bought it in a trip, and do not have the details... It is really a pity!
I just managed to enter the BIOS SETUP after resetting the CMOS, and saw this in the logs:I will try now to downgrade the BIOS Version
2066
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Posted April 21st, 2022 18:00
Finally, resetting the CMOS and several attempts to boot the system pressing F2, I got to the state in the former post. that solved the issue and now the computer is working fine!
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Posted June 9th, 2022 15:00
To provide the best of our support, start a private/direct message with us and we will be happy to help you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice1830
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Posted June 9th, 2022 15:00
Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us and we will be happy to assist you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice1831
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Posted June 9th, 2022 15:00
How did you reset the CMOS? Did you remove the system board and remove the CMOS battery for like 5 minutes?
Darkmoon5
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47 Posts
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Posted April 13th, 2022 07:00
probably best to contact Dell support directly,
they may try to get you to do a Bios Recovery
<ADMIN NOTE: Broken link has been removed from this post by Dell>