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January 16th, 2020 01:00
T5600 front USB3 motherboard header?
I have recently purchased a used Precision T5600. The front USB3 socket was damaged when I received the unit (the blue plastic part that the pins are on was broken) so a USB plug could not be inserted. Windows 10 also complained about a power surge on the USB port. I disconnected the USB3 cable from the motherboard header and the error didn't return so I am guessing there was a short in the USB3 socket.
I ordered a replacement front I/O panel that came with the USB3 cable which I have now installed (an absolute pain to replace as it needs the motherboard to come out to route the USB3 motherboard cable behind it...). Anyway it didn't work - either from within Windows or on boot. Windows also now shows the Power surge error message when a USB3 device (portable hard drive) is connected. The new USB3 motherboard cable has the 20-pin plug for the motherboard header and an angled USB socket that fits into the front I/O panel, however it is black plastic inside as opposed to blue like a normal USB3 socket. I have checked out other Precision workstations with the same chassis and they all appear to have 1 x USB3 and 3 x USB2 sockets so I am guessing they are all the same? Plus its a 20-pin USB3 header on the motherboard so even if the cable was wired as a USB2 socket (i.e. just using the USB 2.0 data pins on the USB3 header rather than the SuperSpeed RX & TX pins) then the socket would work as a USB2 socket?
I am tempted to buy a standard USB3 motherboard 20-pin plug to USB3 socket to test it as the Dell cables are a bit rare and rather expensive just to test with. Is the USB3 motherboard header standard on the T5600? Any other ideas on what could be wrong?
The rear USB3 port works fine and at USB3 speeds.
Cheers
Andy
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AndyB98
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February 1st, 2020 14:00
Earlier today I needed to get access to some files stored on an 2TB external HD. This is just archived stuff and the drive rarely gets connected. Its a Seagate 3.5" drive with external power and USB-3. I happened to connect it to the front USB-3 port I replaced recently that doesn't work. Bizarrely it worked and at USB-3 speeds...
Once I had copied the files off I disconnected the drive and then tried some other devices. The 1st being the 2.5" 750GB WD Elements portable drive that didn't work previously. Again it didn't work and Windows reports a power surge on the USB port. So I then tried a simple USB-2 memory stick, again it didn't work and Windows reports the power surge. I reconnected the Seagate powered USB-3 drive and it works?
This is a bit odd in my reckoning... Anyone else have odd behaviour with the front USB-3 port?
Andy
AndyB98
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February 7th, 2020 06:00
OK, so I purchased a motherboard header USB3 cable from China to test this.
I get exactly the same behaviour so I am guessing its an issue with the motherboard or this is by design?