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Raffiky

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Raffiky

7 Posts

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April 29th, 2023 09:00

T5610 error 123

Hello,

I have an 123 error when my T5610 is booting and no video.

I tried :

- an other output of my video card, nok

- an other video card, nok

- an other HDD, nok

- an other SATA cable, nok

- every SATA port on the motherboard, nok

- to clear cmos, nok

I have no more idea.

Could you help me please ?

  • Chino de Oro

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    Posted April 30th, 2023 03:00

    No one else know or understand your system setup better than yourself.  The issue was just happened out of the blue or following an update, upgrade.  Did you give it a new coin cell batt while clearing cmos.  Go over the resolution for error codes 123 again to see anything amiss.

     

    t5610 error codes.jpg

  • DELL-Cares

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    Posted April 30th, 2023 03:00

    We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program
    , Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice

  • Raffiky

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    Posted May 6th, 2023 01:00

    Hello Chino de Oro,

    I changed some bios settings, like boot order and autostart on power recovery.
    I cannot process the last two points since I have no display.

    That's why I'm trying to clear CMOS.

  • Chino de Oro

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    Posted May 7th, 2023 18:00

    Any symptoms with the machine operations or any type of works being done on the machine prior to the error codes and no display issue?  Those info could help with troubleshooting and direction to finding solution. 

    If no display, how did you make changes in BIOS?  Or you meant that you made change in BIOS and it caused the issue of no display? 

  • Raffiky

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    Posted May 8th, 2023 11:00

    The display was functional and I had no particular problems.
    I had to boot from a usb key, that's why I modified the bios.
    After this modification, I lost the display and the error code appeared.

  • Chino de Oro

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    Posted May 8th, 2023 18:00

    While pulling the battery, replace it with a fresh new coin cell.  You can try the rtc reset jumper method as it will work at power rails.

  • Raffiky

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    Posted May 15th, 2023 00:00

    Hello,
    I have already replaced the battery and done the CMOS reset with the RTC jumper, without result.
    I think the reset worked because my T5610 don't start when the power returns, but I still have no display.

     

  • Chino de Oro

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    Posted May 15th, 2023 06:00

    Try to test with a different monitor.  

  • Raffiky

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    Posted May 15th, 2023 08:00

    The monitor is ok, it is running with another PC, each input  is ok (VGA, DVI & HDMI).

  • Chino de Oro

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    Posted May 15th, 2023 12:00

    May start with all components removal test.  Review these articles for references and testing

    No POST troubleshooting

    Computer does not start

    Reference guide to workstation diagnostic indicators