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Sugarmoose
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December 23rd, 2019 19:00
100% flash progress without progress
I installed a fresh MS Windows 10 and after that SupportAssist on a brand new Dell Precision 7540. Hoping to turn into a dual boot configuration.
SupportAssist started a bios update and this bios update got stuck somehow. The screen shows.
- Updating your firmware
- Do not power down your system
- Flash progress 100%
- Updating System BIOS with Bios Guard
I cannot turn it off. I can press power down for minutes, nothing happens. The battery cannot be removed I think without opening the system.
Is this brand new laptop dead meat now? I only had it for a few days. Why does Dell do Bios updates this way? This doesn't make sense. Why would you suggest BIOS updates that are untested and not working?
Sugarmoose
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4 Posts
41848
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Posted December 23rd, 2019 20:00
The laptop turned off after some time after I removed the power cord. Then I was able to start it again.
One question that now remains: can I download the official MS Windows ISO installer for my laptop somewhere?
DELL-Cares
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Posted December 23rd, 2019 21:00
Hi @Sugarmoose,
We hope that the system is now working. If you are looking to create ISO image of the operating system shipped with the system, you can check https://dell.to/2sTPkeD for the tool.
Please private message us the service tag of the system so that we can check the system configuration.
-Akshatha
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoicecuccaro.barb
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41822
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Posted January 2nd, 2020 10:00
I have the same issue.
3 laptops already stuck at 100% during flashing. Using Dell command update for updates.
All 3 laptops Dell Latitude 5401 with i79850.
Only fix, open the laptop up and remove the battery .(or you can wait for the battery to discharge but did not have the luxury .) once you put the batery back got a tpm error , reboot the machine once again and all seems to work normally after that.
Please either take the bios update offline , or issue a fix.
DELL-Cares
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19856
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Posted March 9th, 2020 10:00
Welcome to Dell Social Media Support for Technical and Post Sales queries.
Please provide us the Service Tag / Express Service code / Order Number in the text format for which you need assistance.
Refer the below link to find the Service Tag:
dell.to/2KwgYVt
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoicevit.khudenko
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12 Posts
7497
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Posted September 23rd, 2020 03:00
Having exactly the same issue on a Latitude 5401. Now I just unplugged the power cord from the laptop and am waiting for the battery to discharge...
No more Dells in my life. You don't deserve my money.
DELL-Cares
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27819 Posts
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Posted December 23rd, 2019 19:00
Hi @Sugarmoose,
thank you for the details. Can private message us the service tag of the system along with the BIOS version the Support Assist was trying to install?
-Akshatha
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice