Unsolved

1 Rookie

 • 

12 Posts

457

November 12th, 2022 23:00

Battery drain or wrong reported battery charge on Precision/XPS?

I have a Precision 5540, the estimated battery capacity is 78,683 mWh, the battery is 2 years old.

I have modern stand-by disable am on Win 10. Overnight when the laptop is turned off I get significant apparent battery drain, 30-40%, the puzzling thing is that when turn on the laptop the displayed charge goes from say 40% to 1% then as soon as I plug in the charger the battery goes quickly back from 1% to its "real" level. See the screenshot below. The discharge rate when the laptop is on and operating is normal, as expected from a battery of this age. Do I have to reset the battery? So Windows is displaying the wrong charge level.

chepalle_0-1668325817975.png

 

Moderator

 • 

27.8K Posts

 • 

472 Points

November 13th, 2022 02:00

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

Moderator

 • 

17.9K Posts

 • 

69K Points

January 4th, 2023 05:00

Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.

No Events found!

Top