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May 10th, 2021 07:00
Cannot boot into windows 10, get message "press f1 key to retry boot"
Every time I shut down and boot the computer, or simply just rebooting, I get the message
"press f1 key to retry boot
press f2 key for setup utility
press f5 to run onboard diagnostics"
I press f1 and it boot perfectly into windows 10, but I have to do this every single time I boot my laptop.
Any help?
My computer was working perfectly until I used Dell's SupportAssist to install updates and only after these updates did this bug appear. In case this info. is useful, all the updates installed (again, only after these updates, did this bug appear) were the following:
NVIDIA Quadro Series Graphics Driver - A15 - 513.22 MB - Recommended
- Intel HID Event Filter Driver - A11 - 9 MB - Recommended
- Intel 9560/9260/8265/7265/3165 Wi-Fi Driver - A26 - 59.87 MB - Critical
- ASMedia USB eXtensible Host Controller Driver - A17 - 19.26 MB - Recommended
- Realtek USB GBE Ethernet Controller Driver - A20 - 21.36 MB - Recommended
- STMicroelectronics Free Fall Data Protection Driver - A02 - 35.21 MB - Recommended
- Intel(R) Thunderbolt 3 Firmware Update - A06 - 1.73 MB - Recommended
- Intel Management Engine Components Installer - A05 - 111.32 MB - Recommended
- Dell Precision 7520 and 7720 System BIOS - 1.19.2 - 10.17 MB - Critical
- Realtek USB Audio Driver - A16 - 46.5 MB - Recommended
- Intel PCIe Ethernet Controller Driver - A13 - 28.96 MB - Recommended
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DELL-Cares
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27.5K Posts
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May 10th, 2021 14:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
CTarter-UWF
2 Posts
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October 16th, 2023 17:01
Was a solution ever determined for this issue?
We have a freshly imaged Latitude experiencing the exact same oddity. The problem may have predated its latest re-imaging.
Any information is appreciated!
CTarter-UWF
2 Posts
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October 16th, 2023 20:43
Updating the BIOS is the resolution for this issue. Just in case someone else has this quirk in the future.
Installed BIOS version 1.9.1
Dell Command only tries to push 1.35.0, which fails.
Windows Update tries to push 1.22.2, which also fails.
BIOS must be updated incrementally one step at a time. Somewhere around the 1.13.0 and 1.15.1 firmware updates, the retry boot prompt stopped showing up.