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GbAutomaz

1 Rookie

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4 Posts

23838

July 1st, 2021 03:00

Command Update, Support Assist errors and system shutdown

Hello I have a Precision 3551 and I'm experiencing these problems:

since yesterday I can no longer run Dell Command Update. The application splash screen starts and then disappears. 

Also if I run SupportAssist, it shows a message "An error has occurred, etc...."

I tried to unistall both of them and download fresh installation packages from Dell support site. 

Support Assist won't install anymore.

Command Update ends with an error 1920 Service Dell Client Management Service failed to start.

 

In windows event log I see this entry:

{ServiceShell.Program->FATAL} Failed to Secure the service root folder
System.Exception: Failed to Secure the service root folder
in ServiceShell.Program.Main()

 

I'm no longer able to update my system.

 

Also some time to time, a "slide to shutdown" panel appears and system suddenly shuts down without any other action. When this happens, no evidence is shown in the windows event log except a "Windows Error Reporting" with LiveKernelEvent event name.

 

Any suggestion? 

 

11 people also have this problem

DELL-Jesse L

Moderator

 • 

17.8K Posts

September 26th, 2022 04:00

pongo,

Please follow below steps and share the results.

 

Check your login privileges, and be sure you are logged in as an Administrator. Complete Steps followed:



  • Right-click the Properties of the folder: c:\programdata.


  • Click Security > Advanced.

  • Click "Change Permissions."

  • Click and Remove "Everyone."

  • Click Ok/Apply.

  • During this process, will need to press the OK button a few times as changes are being made to key directories.

  • When the above steps are completed and no more prompts, Delete the c:\ProgramData\Dell\UpdateService directory completely.

  • Run SERVICES.MSC and Start the Service Dell Client Management Service.

  • Once started, DCU launched and could check for updates as expected.


  • Note: It is based on customer security, this process may have to be repeated following a reboot or Microsoft Windows Update.

     

Shinnoke7

1 Message

August 31st, 2023 09:05

@DailenG​ dam it work on alienware x14 updater v5.0. thank you so much.
dell support cant solve this issue, back and forth...

lisafromqueens

1 Rookie

 • 

1 Message

June 12th, 2024 16:44

@MikaelZewgren​ Very late to this thread but THANK YOU from the future! This is the answer! If you only knew how long this issue has been plaguing me.  I guess my Google skills were lacking if I didn't find this solution until now nearly two years later.  This was happening on every computer at our organization.  Removing Everyone from the ProgramData permissions fixed it immediately.  Freaking Sketchup all along!! [shakes fist]

MDet411

1 Rookie

 • 

1 Message

July 23rd, 2024 12:00

Thanks for the advice, renaming the C:\ProgramData\Dell\UpdateService  directory to UpdateService.old and then running the install as Admin worked for me.

IslandLumber

1 Rookie

 • 

3 Posts

October 14th, 2024 20:11

This issue was resolved for us by following DailenG's advice to delete the original folder in C:\ProgramData\Dell\UpdateService

After deleting UpdateService, we were able to install Dell Command Update without issue.

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