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November 10th, 2020 04:00
Dell Precision 5510 Black screen
Hi,
i've got a problem with my Dell Precision 5510. I tried to get into the safe mode with the F8 key. Now I just get a black screen. Not even the Dell logo on startup.
The problem is described here: https://www.dell.com/community/Laptops-General-Read-Only/XPS-15-9550-With-Black-Screen-Issue/td-p/4747692
Is there any way I can get the laptop working again? When I press the D button on startup I can see the display test screen. Also I tried to recover the BIOS with an USB stick with the bios_img.rcv... but the screen stays black... Any tips for me? Sadly my workstation is out of warranty. Thank you!
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AdrianG001
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4K Posts
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November 10th, 2020 06:00
Perform a hard reset
Power off your Dell PC
Disconnect the AC adapter or power cord, and remove the battery (for Dell laptop PCs).
Note: For certain Dell ultrathin laptop PCs that may have nonremovable batteries, we recommend you visit our Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop PC.
Note: For certain Dell Latitude laptop PCs, we recommend you try and recover the PC using the forced ePSA method. Visit the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
Press and hold the power button for 15-20 seconds to drain residual power.
Connect the AC adapter or power cord and the battery (for Dell laptop PCs).
If your Dell PC still does not power on or boot into the operating system, follow the appropriate guide below based on your Dell PC's symptoms. You can also follow the instructions below to run a hardware diagnostic check on your Dell PC.
Tavior
3 Posts
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November 11th, 2020 00:00
Thank you for your reply. I've tried both methods but with no results. The only thing that happens when I try the ePSA method is a white LED in front of the laptop. Also tried the RTC several times, but with no results. Still the screen stays black.
Is there another way to load the BIOS image from an usb stick with crtl + esc? When I try this the laptop will not power off after some time. Maybe the BIOS_IMG.rcv method is not the right way for the 5510?