I Hate my Dell Precision 7550

I'm writing this on the community forum, since after making 11 phone calls to 5 different numbers and spending hours getting routed to a voice saying, " this department is closed today" recording I was frustrated to no end...

Through the advice of an pro-Dell independent IT support pro, I ordered the 7550 with docking station around Christmas. It was delivered quickly but sat in the box for two weeks because my IT guy had health issues and was hospitalized. When we finally got around to transferring files and getting the 7550 set up it was late January and I went on a business trip. The Precision is just too heavy to travel with(power cord too), so I contacted the small biz team at around 40 days after purchase to ask if I could return it for something lighter and easier to travle with.

I was told that the 30 day return policy had elapsed but they would make the request, and after weeks and weeks of probing by my assigned small biz rep, he finally told me that management wasn't budging.

He did offer that I contact Customer Care, and now I've been in the continuous loop of "this department is closed today.."   

Now, every time when I pack up my things to go on a business trip I regret my purchase.