NVIDIA Unable to recover from a kernel exception

Question

Hi all,T There is a Dell M4800 with NVIDIA K1100M GPU. The user on this mobile workstation uses Catia Software. Since a few days he receives error about 'NVIDIA OpenGL'. The error message is  'Unable to recover from the kernel exception. Error code 3(subcode 7)' I am quite sure that this laptop had the lastest Dell Driver. After that we tried to install another driver but we received the same error. Any suggestions? Best regards Federico

jphughan · Accepted Answer

@FedericoCoppola97  I use drivers downloaded from NVIDIA.  In my case I selected the Studio driver rather than the Game Ready driver, but I have a GeForce GPU, so with a Quadro GPU you might not have that choice.  I also checked the 'Clean installation' box during installation in order to reset all settings.  That wasn't inconvenient for me, but it might be in your case if the user has customized a lot of settings within NVIDIA Control Panel.

DELL-Cares · Answer

We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.

FedericoCoppola97 · Answer

Thanks. There is Windows 10 20H2 installed on this PC.

jphughan · Answer

@FedericoCoppola97  My laptop prompted me to install an NVIDIA driver update in mid-December, and after that I started getting multiple blue screens per day, even during the night when my system was running but all displays were inactive.  So I rolled back to NVIDIA driver version 452.06, which I had been running before and for which I luckily still had an installer stashed away.  It seems that in this case, being current on drivers introduced a problem rather than fixing one.

FedericoCoppola97 · Answer

Hi @jphughan, thanks for your reply. I checked today again from official web page of Dell drivers available for this PC. I see that the lastest driver, for NVIDIA K1100M Graphic Card is here: https://www.dell.com/support/home/en-uk/drivers/driversdetails?driverid=5j1w5&oscode=wt64a&productcode=precision-m4800-workstation >> NVIDIA driver version 452.06 Are you talking to download official driver from NVIDIA portal? Are you using Dell M4800 too? Thanks Federico

FedericoCoppola97 · Answer

I have found this driver from NVIDIA official website: https://www.nvidia.co.uk/Download/driverResults.aspx/160526/en-uk It is NVIDIA Driver R418 U9 (426.78) WHQL released in 2020. Do you suggest me to install this driver instead of Dell Official Driver?

jphughan · Answer

@FedericoCoppola97  I'm not using an M4800.  I just mentioned my experience because of the timing of your report and my experience.  I would suggest that if this is new behavior, you look at which version of the NVIDIA driver you're running right now and then see if you can figure out when it was installed.  If the installation matches the time you started seeing this, then you may want to try reverting to whatever driver version you were running before.

FedericoCoppola97 · Answer

Hi @jphughan, thanks for your reply. I know that this user has got the same laptop since months. One day started to complain that her 3D model software crashed due to NVIDIA GPU Error. I am sure that I updated driver just when I installed Windows 10 on this laptop, but she used this PC for different months without issues. I have found this new official driver from NVIDIA web portal: https://www.nvidia.com/Download/Find.aspx?lang=en-us&QNF=1# And I have found this driver: NVIDIA Quadro version R390 U16 (392.63) published in date January 7, 2021 Link: https://www.nvidia.co.uk/download/driverResults.aspx/168300/en-uk Tomorrow I will completly remove driver software from Laptop from devmgmt.msc and CCleaner to clean regedit keys. After that I will install driver. Do you suggest to use Official Driver or NVIDIA official driver? Thanks Federico

FedericoCoppola97 · Answer

@jphughan I will install NVIDIA driver that I linked in the previous post.

NVIDIA Quadro Drivers have got Standard or DCH driver package.
In my opinion, for me "standard" package is the right choice.

Thanks for your time

Federico

FedericoCoppola97 · Answer

@jphughan it has got Windows 10 2004 in this moment.

NVIDIA Standard for Quadro K1100M: Release 392.63 of January 2021
NVIDIA DCH for Quadro K1100M: Release 426.50 of February 2020

I should Standard just due to is really recent driver...

Thanks for your suggestions!

jphughan · Answer

@FedericoCoppola97  Happy to help, but unless you’re running an old version of Windows 10, I would absolutely go with DCH drivers.

jphughan · Answer

@FedericoCoppola97  NVIDIA has been releasing both standard and DCH versions of all of its driver releases for a while now.  So you should be able to find both standard and DCH versions of any given version you might want to use.

FedericoCoppola97 · Answer

Thanks!I installed DCH driver downloaded from NVIDIA Web Site and it seems to work properly. Bye Federico

2Garin · Answer

Hello, I have same issue, Dell M4800 k2100m Windows 10 ver. 20H2. I have tried different versions of nvidia drivers, but it is dont work. I have 'Unable to recover from the kernel exception. Error code 3(subcode 7)' when using Solidworks 2016 and trying to hide/show component in assembly.

2Garin · Answer

Also i have tried another version of Solidworks, but issue still here.

Precision Mobile Workstations

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