We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us and we will be happy to assist you.
I answered you several times in messages, wrote service tag in this thread, but you still cannot find my service tag.
I thought that this laptop has 2 cooling fans (1 for CPU, 1 for GPU), that's why I wrote under image that I know the problem. But in service, they told me that this laptop has only one cooling fan.
Small review: do not recommend buying this laptop. In spite of using a cooling pad and vacuum cooler together, the panel above the keyboard is always hot. Playing games is not possible because of the high temperature.
P.S. Dell blocked their resource for Russian IP addresses, thanks also.
DELL-Cares
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February 14th, 2021 18:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
realdenis
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March 1st, 2021 10:00
I answered you in one of the messages.
DELL-Jesse L
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March 1st, 2021 10:00
realdenis,
Allow me some time to research this issue with my level 2 engineer. I will respond back to you once I hear back from them.
realdenis
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March 1st, 2021 10:00
Service Tag:REMOVED-TOS VIOLATION
DELL-Jesse L
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March 1st, 2021 11:00
realdenis,
Information from the Level 2 engineer.
this system also has an intel card and im pretty sure the system will not use the nvidia card for apps like chrome
If you want to run a benchmark to make sure the nvidia card is responding, you can do so with support assist choosing
realdenis
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March 12th, 2021 08:00
I guess I found the problem.
DELL-Jesse L
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March 12th, 2021 08:00
realdenis,
Unfortunately, I cannot view the image you sent. Can you upload to google or dropbox and share the link so we can view it?
DELL-Jesse L
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March 16th, 2021 10:00
realdenis,
Glad you found the problem.
DELL-Cares
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July 25th, 2022 09:00
Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us and we will be happy to assist you.
realdenis
1 Rookie
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5 Posts
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July 25th, 2022 09:00
I answered you several times in messages, wrote service tag in this thread, but you still cannot find my service tag.
I thought that this laptop has 2 cooling fans (1 for CPU, 1 for GPU), that's why I wrote under image that I know the problem. But in service, they told me that this laptop has only one cooling fan.
Small review: do not recommend buying this laptop. In spite of using a cooling pad and vacuum cooler together, the panel above the keyboard is always hot.
Playing games is not possible because of the high temperature.
P.S. Dell blocked their resource for Russian IP addresses, thanks also.
DELL-Cares
Moderator
•
27.6K Posts
0
July 25th, 2022 11:00
To provide the best of our support, start a private/direct message with us and we will be happy to help you.
DELL-Cares
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27.6K Posts
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July 26th, 2022 08:00
hello, we are here to help you with this problem. Please follow and send a direct message @DellCares for assistance. I look forward to your message!